iROKO TV Careers 2017

Company Mission is to provide excellent customer service by communicating with our customers professionally and respectfully.
To pay rapt attention to details while investigating and interpreting issues, to aid in quick resolution and escalation, to convey information clearly, confidently, and politely.

Job Description

Job Title: Offline Customer Service Agent

POSITION SUMMARY

To provide our retail customers with outstanding and thorough customer service.

DUTIES & RESPONSIBILITIES

Handling all in-person retail customers at your assigned irokotv kiosk
Troubleshooting and resolving customers’ problems with our product by determining the cause of the problem, then selecting and explaining the best solution
Converting potential customers by answering product/service questions, suggesting information about subscription plans, payment options, and devices.
Bringing any relevant issues to line manager’s attention immediately
Achieving and maintaining proficiency with our escalation matrixes
Consistently staying up-to-date with new iroko tv products/services
Providing weekly reports on customer feedback to management
Reviewing and making changes to customer accounts where necessary
Providing assistance to the sales staff when needed

CANDIDATE REQUIREMENTS

Proven problem-solver
Adaptive to change
Should have an Android phone
Independent and resourceful
Solid team player who thrives on working in a fast paced environment

WE OFFER YOU

Product-focused training and development
Customer handling training and development
An amazing learning culture.
A chance to be part of an international team that offers great opportunities for growth
Free IROKOtv gear
Personal mobile data (your network of choice)
One (1) free IROKOtv subscription

How to Apply

Send CV to – [email protected]. [email protected]. Application closes 15th of Sept, 2017