iROKOtv.com Jobs 2017

Company Mission is to provide excellent customer service by communicating with our customers professionally and respectfully.
To pay rapt attention to details while investigating and interpreting issues, to aid in quick resolution and escalation, to convey information clearly, confidently, and politely.

Job Description

Job Title: Internal Support & Client Support

POSITION SUMMARY

We are looking for diligent and detail-oriented support agent with a strong ability to multi-task. The Internal Support and Client Support agent will provide our internal agents with quick back-office
support, as well as following-up with our customers and troubleshooting any issues they encounter.

DUTIES & RESPONSIBILITIES

Managing all internal staff support requests—- from the Offline Sales and Offline Customer Service teams, via whatsapp, chat or phone call
Distributing voucher codes, verification codes, and data bundles to field agents as needed
Troubleshooting and resolving customers’ or agents’ problems with our product by determining the cause of the problem, then selecting and
explaining the best solution
Placing engagement and retention calls to our local customer base to provide support and renew subscriptions
Assisting the Customer Service Supervisor as needed
Achieving and maintaining proficiency with our escalation matrixes
Consistently staying up-to-date with new irokotv products/services
Providing weekly reports on customer feedback to management
Reviewing and making changes to customer accounts where necessary

REQUIREMENTS

Excels at multi-tasking

Proven problem-solver
Adaptive to change
Should have an Android phone
Independent and resourceful
Solid team player who thrives on working in a fast paced environment

How to Apply

All interested Applicants should forward their CV/Resume to [email protected]