IZWE Loans Limited Vacancies (June 2018)

Izwe Ghana offers purpose based personal loans to permanently employed civil servants. Our loans provide you with financial solutions to suit your individual needs with affordable payments!

Job Description

Job Title: Quality And Sales Support 

Job Description

• Responsible for gaining access to calls on relevant systems
• Responsible for evaluating of calls, by listening, considering a specific standard and benchmarks
• Responsible for providing feedback on call evaluations to a relevant audience
• Responsible for receiving feedback review, consider and provide relevant feedback to line management
• Responsible for conducting daily, weekly and monthly plan of action and refer to line management
• Responsible for following on with them leaders / supervisors on corrective action and escalated matters where necessary
• Responsible for documenting all coaching sessions
• Responsible for using all available resources to complete an appropriate assessment
• Responsible for calibration that is, book a room and consultants for teams, together with their team leader/supervisor would listen to a call recording and bring assessment sheets to assess the call and later discuss the differences
• Responsible for information, that is discuss new products/ new information and added features, show consultants on how to find answers to their questions from the system
• Responsible for receiving sales and information from the Telesales executives
• Responsible for identifying relevant opportunity for conversion (Option A or B)
• Responsible for finalizing options
• Responsible for direct communication to the relevant branch / operation orally & in writing
• Responsible for ultimately converting deals from offered phase to disbursed phase at an agreed conversion rate (100%)
• Responsible for generating daily reports and general filing
• Will serve as an Administrative support
• Responsible for any other tasks that may be assigned by the Head of Call Centre Operations

Qualification Required & Experience

• A Bachelor’s Degree or HND is essential
• Excellent knowledge IT systems, including call centre solutions, Microsoft office and call centre solutions, Microsoft office and email
• 2 years experience in a similar role with a call centre

Skills / Attributes

• Analytical and hardworking
• Good customer service skills
• Good selling skills
• Excellent communication and interpersonal skills
• Neat and organized person
• Target oriented
• Ability to work under pressure
• Result-oriented

Location: Accra

How to Apply

Any interested applicants should forward their CV to: [email protected]

Closing Date: 07 July, 2018