The Assistant HR Manager supports the Director of Human Resources in all decision relating to strategic, organisational, and operational people matters for a luxury hotel property. The role helps to drive organisational performance on the objectives of Quality(through effective recruitment, development, and engagement of capable and motivated team members), Performance (through robust performance management, reward and recognition), and Compliance (through compliant and efficient HR Operations, policies & procedures).
Kempinski Hotel Gold Coast City
Kempinski Hotel Gold Coast City – Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre. The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country
Job Title: Assistant Human Resource Manager
- Support the delivery of the ambitious business objectives of the hotel by locally assisting in delivering the strategic HR agenda focused on attracting, developing, engaging, and retaining talent, ensuring effective performance management, supporting organizational design and workforce planning, and ensuring efficient and compliant HR operations.
- Support the leadership team in any organizational and people topics, to help them achieve their guest service and business objectives.
- Drive strong colleague engagement through employee communication and creative activities and events, and ensure proactive follow up on engagement survey results and ongoing feedback, handle staff grievance issues proactively
- Assist the HR Director in planning and implementing an annual budget and manning guide, following up closely on personnel costs, and preparing local management reporting as well as corporate reports
- Ensures that corporate and local policies & procedures are communicated and implemented.
- Ensure an efficient and compliant HR administration according to Kempinski standards and local requirements, including supervision of internal and external payroll services.
- Ensure compliance with local labour and immigration law and handle any legal issues including staff disciplinary actions.
- Effectively lead the HR team including recruiting, HR administration, and staff accommodation functions
- Assist the HR Director in the implementation of global performance management and talent management and succession planning processes, and follow up on the development and mobility of internal talent, including effective management of promotions, transfers, cross-trainings and task force assignments
- Project manage the roll-out of new global initiatives at the hotel and contribute to the design and implementation of new tools, e.g. HR information systems
Additional responsibilities and tasks can be added at any time according to the needs of the business.
|Director of Human Resources
|Key Internal Relationships
|Executive Committee members of the hotelDepartment Heads and other managers of the hotel
Employees of the hotel
Regional function heads
Corporate HR team
|Key External Relationships
Legal advisors and other HR services suppliers (recruitment, consultancy)
Desired Skills and Responsibilities
- Relevant university degree, e.g. in law, business administration, economics, HR management (Must have)
- A Master’s degree and/or a relevant professional accreditation would be a plus
- At least 3 years’ experience in HR management roles and 2 years of leadership of HR teams in an organisation of a similar size (Must have)
- Working experience in (Luxury) hospitality industry is a plus
- Local language: Proficiency in the local language spoken by the majority of staff and management is a must (Must have)
- English: Proficiency in oral and written English is a must. (Must have) Where English is not the working language at the hotel, at least very good understanding and good working knowledge of spoken and written English is required.
- Other languages would be a plus.
Functional Competencies: (All Must Have)
- HR professional with a proven ability to successfully manage efficient and compliant HR operations including HR administration & payroll, and where applicable, staff facilities (such as accommodation)
- Ability to implement robust processes for recruiting, identifying and developing talent, managing performance, and delivering an engaging employee experience
- HR advisory capacity for senior managers in matters relating to their teams and organisation
- Experience with budget and workforce planning
- Understanding of local labour and immigration law and local policies, regulations, and market practices
- Computer literacy (Excel/Power Point/Word), ideally including experience with HR information systems (Oracle, Success factors)
- Personal Competencies: (All Must Have)
- Leadership skills, as a functional leader for HR engaging with all managers and staff and having a strong impact on organisational culture
- Strong planning and organisational skills
- Effective communication and listening as well as counselling skills
- Ability to engage, influence, and build relationships with a variety of internal and external stakeholders
- Role model for integrity ensuring fair and transparent processes at all times and inspiring trust.
- Where there is a multicultural team: working effectively in a diverse cultural environment.
- Ability to deal with ambiguity and diplomacy
- Problem-solving and analytical decision making ability and results focused.
- Passion for hotel operations and identification with the brand’s core values as a luxury services provider
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.