Kempinski Hotel Gold Coast City July Vacancies 2018

The incumbent in this position is responsible for handling guest requests in a friendly and caring manner and to handle message, mail and parcel addressed to our guests and staff according to the hotel procedures and our service standards in order to ensure guest satisfaction.
Kempinski Hotel Gold Coast City
Kempinski Hotel Gold Coast City – Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre. The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country

Job Description

Job Title: Concierge

Overall Objectives

The job of Concierge is executed satisfactorily when:

• LQA (Leading Quality Assurance) audit results are 85% and above
• Concierges handle all duties with zeal.
• Can direct guests to any location, to any product, at any time of day or night.
• The Concierge is motivated by a genuine desire to serve.
• CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
Main Responsibilties
• Answer guest questions and handle guest requests in a polite and efficient manner such as giving information, making a reservation for a tour, a restaurant or transportation, providing directions, confirming flight, etc. If needed, refer requests to relevant staff to ensure customer satisfaction.
• Keep updated of all information concerning the hotel services, local places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of guests’ interest in order to be able to answer guest requests and questions.
• Keep records, deliver and distribute all incoming and outgoing mails, faxes, messages and parcel addressed to current or future guests and hotel staff according to hotel procedures.
• Upon requests, store guest luggage into the luggage storage room. Handle all luggage with care.
• Sell stamps for postcards and letters.
• Maintain cleanliness and tidiness of desk area and replenish counters with brochures, magazines, city maps for guest availability.
• During Business Center’s closing time, send fax for guests.
• Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Desired Skills and Responsibilities

• Bachelor Degree in Hospitality Management or related field
• Minimum of 3 years experience in a Manager level position in Front Office or Guest Relations preferably in an international five star hotel
• Ability to work and communicate in a multinational environment
• English – excellent oral and written skills
• Preferably as Section Head in 5 star property.
• Proven track record with good progression.
• Mature & Customer focused.
• Additional language – beneficial
• Luxury Hotel Experiences
• People Oriented
• Passionate for European luxury
• Good Communication skills
• Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
• Ability to identify and delegate tasks effectively.
• Excellent organisational and time management skills.
• Applies a professional, confidential and ethical approach at all times.
• Works in a safe, prudent and organized manner.
• Proficiency in Microsoft Office (Word, Excel and PowerPoint)
• 1 to 2 years experience as a Receptionist, Guest Relation Officer or Bell Boy in an international 5 star hotel preferable.
• Supervisory skills
• Luxury Hotel Experiences
• Good Communication skills
• General knowledge of tourist and business related information
• Knowledge of hotel products and services
• Computer literacy adapted to the field of training:
• Advanced knowledge in Microsoft Office (Word, Excel and PowerPoint)
• Good knowledge of Opera

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.