Posted on :
24 Jul, 2018
24 Jul, 2018
Kempinski Hotel Gold Coast City – Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre. The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country
Job Title: Banquet Supervisor
Responsible to Assistant Banquet Manager.
Responsible for Banquet Waiter / Waitress.
Maintain a high standard of personal appearance and hygiene at all times.
A courteous, professional and efficient service is provided at all times.
All duties and tasks are performed as per the tasks required at the outlet.
Be knowledgeable of all services and products offered by the hotel.
Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
Successfully perform opening and closing procedures established for the assigned outlet
Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
Respond to any changes in the department as dictated by the hotel management.
Perform any other assigned reasonable duties and responsibilities as assigned.
Be able to lead the service and act as a role model to the team.
Be able to ensure a flawless service to the highest standards and as required by the department and the hotel.
Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
Be able to ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Restaurant Manager.
Attend the daily Food & Beverage Meeting in the absence of Restaurant Manager and Assistant Restaurant Manager.
Identify and errors and correct them as required during set-up, service and breakdown of operations.
Assign responsibilities to subordinates implementing a multi-tasking principle and to check their performance periodically.
Ensure regular on the job trainings are conducted to all service members of the Banquet team.
Be constantly involved in the operation ensuring that a senior team member is opening and closing every event.
Conduct daily pre shift meetings to employees on preparation, guest profile, service and menu served.
Conduct monthly inventory on operating equipment together with the stewarding department.
Establish rapport with guest and meeting organizers to ensure guest satisfaction and personalized service.
Be demanding and critical when it comes to service and set-up standards.
Be able to run all type of events successfully in the role of a headwaiter and take ownership of the appearing challenges.
Deliver an impeccable service at all times in line with the luxury reputation of the hotel and matching the guest requirements which might vary from event to event.
Desired Skills and Qualifications
Must be a citizen
Diploma in Hospitality Management or related field.
Minimum 2 years in similar role.
Excellent oral and written skills.
Additional language – beneficial.
Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
Excellent written and verbal communication skills.
Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
Ability to identify and delegate tasks effectively.
Excellent organizational and time management skills.
Applies a professional, confidential and ethical approach at all times.
Works in a safe, prudent and organized manner.
Ability to operate computer and office equipment.