Latest MTN Ghana Recruitment (November)

Position: GM IN & VAS

Job Summary:

• To manage and maintain overall responsibility of the IN and VAS Department, maintain/direct the strategic roadmap of the IN, VAS& Mobile Money Solutions and aligning IN,VAS& Mobile Money Rollout with the Business Processes to ensure optimum returns on IT Investments

Job Role:

• Implement and develop policy statements within own sphere of professional expertise
• Prepare the departmental budget and business plan by identifying CAPEX/OPEX requirements, operational and personnel requirements to achieve strategic objectives.
• Assist in the coordination and preparation of the Division Business Plan
• Develop short/long term strategies to ensure technical direction of IN and VAS to gain and support competitive advantage for MTN through the various IT Components.
• Invest time/efforts/resources into Industry Research, innovative technologies, process optimization and ensure general quality control.
• Ensure execution management and planning of programs, projects and tasks assigned to the IN & VAS Department.
• Identify functional performance improvement opportunities and implement best practice approach in order to increase the quality output of the managed function.
• Ensure overall compliance and adherence of appropriate security controls, protection and availability of MTN Ghana IN & VAS Operations and Mobile Money, Platforms and Services
• Ensure overall compliance and adherence to the internal policies and procedures.
• Ensure active and reliably tested Disaster Recovery & Business continuity plans for IN, VAS and Mobile Money Platforms.
• Identify any internal and external risks, challenges and legislative requirements which could have an impact on business and suggest specific tasks/functions/actions in order to eliminate or minimise any risk of non-compliance.
• Coordinate between the different sections of the IN& VAS Department and with other Departments within the IT Division and other divisions.
• Identify to the business any external requirement which could have an impact on the business, and suggest specific tasks/functions in order to minimise any risk of non-compliance
• Ensure maximum alignment of IT Operations, Management, Planning and Service Delivery with the Core Business and its processes, to ensure optimum return on IT Investments.
• Ensure Performance Monitoring and Exercise Good Governance principles while taking highly motivated, action oriented, and confident judgements in the best interest of the operation
• Supervise Management of third parties and vendors for provision of hosting and managed services and support contract negotiations.
• Identify, approve and coordinate training and development needs for IN & VAS Department.
• Improve quality of service, managing and reducing risks and ensuring change management and control
• Ensure a good customer relationship and acceptable satisfaction rate.
• Head the day to day activities of the IN & VAS Department
• May perform additional duties depending on changes in the nature of the job assigned by CIO
• Provide the necessary General Managerial leadership(ability to communicate vision and direction, emotionally intelligence, respect, engage & develop others and live the MTN Values) to team through the needed people interventions

Educational Requirements:

• Degree in Computer Science or Engineering with 8 years relevant work experience in IT/Telecom

Knowledge, Skills and Experience:

Behavioral:

1. Integrity
2. Commitment to the Organization
3. Leadership
4. Coaching & Developing
5. Managing Accountability
6. Teamwork & Cooperation
7. Customer Focus
8. Performance Excellence
9. Taking the Initiative
10. Analytical Thinking, Problem solving and analytical abilities.
11. Strong interpersonal and communications skills.
12. Team building abilities
13. Ability to function under pressure.
14. Ability to think and articulate thoughts logically

Technical:

1. Knowledge in GSM and Telecom Elements.
2. Knowledge in Mobile Money Services
3. best practice approach in modern IT Infrastructure
4. Information Security
5. Risk& Fraud Analysis
6. Access Control Systems & Methodology
7. System integration & Architecture design
8. Project Management