Posted on :
8 Feb, 2019
8 Feb, 2019
Do you have what it takes to elevate a world class business organization?
Maersk Line are looking for an IT Support Technician with a passion for new technologies to support our internal customers.
The role, based in Tema, includes the support for Ghana, Benin, Togo and Nigeria.
Job Title: IT Support Technician
-Play a part in major global organizational improvement project.
-Help implement global standard IT processes for service and support.
-Pro-active participation in regional Maersk IT Account Management team.
-Develop core IT skills related to global support management.
-Insight into local business practices and challenges worldwide.
-Provide onsite local IT support for incidents that are assigned to the IT Support Technicians team & ensure that T&L IT standard processes are followed for services provided.
-Be responsible for Desktop management; install, move, add, change, decommission support for IT equipment (PCs, Laptops, Printers, Servers).
-Support general OS/MS Office/other application running problems or corruptions.
-Support and advice the Facilities Management/Office Services in relation to offices move planning.
-Support Hardware and Software asset management as per our global processes.
-Be responsible for LAN cabling troubleshooting.
-Be part of on-call support for critical incidents or emergency situations outside of regular business hours as part of our Business Continuity Plan.
-Provide a best in class service to our business customers & identify shortfalls in service delivery to implement improvements.
-Together with the Lead IT Technician for the Region, assist with the resolution of 2nd level escalations.
-Coordinate and manage equipment through Maersk appointed list of vendors.
-Ensure a close liaison with Global Service Desk (GSC), GCC and other IT support groups.
-Provide support for other sites as required.
-Project Execution: work closely with the Project Manager to implement projects.
-Provide VIP support to selective customers as per SLA and agreement.
-Provide input on IT Forecast and budget to IT Lead.