Posted on :
3 Sep, 2018
3 Sep, 2018
MFS Africa is the leading digital payments hub in Africa. The company works in close partnership with mobile network operators and financial institutions to bring simple and relevant payment services to unbanked people. MFS Africa connects over 170 million mobile money users across sub-Saharan Africa through its platform – the MFS Hub. Read more at www.mfsafrica.com.
As a B2B company, the MFS Hub processes cross-border remittances, merchant payments, airtime top-ups, detects and prevents fraud, and runs a world-class back office. The Operations team is a dynamic, responsive, innovative team responsible for ensuring this back office functions as a well-oiled machine.
Job Title: Partner Support Agent – Intern
MFS Africa seeks a self-motivated, energetic Partner Support Intern. You will assist the Partner Support Manager and other Agents in resolving technical issues reported by customers, ensuring that support calls and help desk tickets are dealt with promptly and appropriately, and participating in documentation of issue types and appropriate steps for resolution. You will work closely with current Partner Support Agents as you develop skills in queries management & issue resolution. Upon successful completion of the internship, the Intern may be offered a full-time role as Partner Support Agent.
This position is based in Accra.
Working hours are 8am-5pm Monday through Friday, and one Saturday per month.
YOU MIGHT BE A GOOD FIT IF YOU
TOP REASONS TO WORK FOR US