MFS Africa Vacancies 2018

MFS Africa is the leading digital payments hub in Africa. The company works in close partnership with mobile network operators and financial institutions to bring simple and relevant payment services to unbanked people. MFS Africa connects over 170 million mobile money users across sub-Saharan Africa through its platform – the MFS Hub. Read more at www.mfsafrica.com.

As a B2B company, the MFS Hub processes cross-border remittances, merchant payments, airtime top-ups, detects and prevents fraud, and runs a world-class back office. The Operations team is a dynamic, responsive, innovative team responsible for ensuring this back office functions as a well-oiled machine.

Job Description

Job Title: Partner Support Agent – Intern

THE ROLE

MFS Africa seeks a self-motivated, energetic Partner Support Intern. You will assist the Partner Support Manager and other Agents in resolving technical issues reported by customers, ensuring that support calls and help desk tickets are dealt with promptly and appropriately, and participating in documentation of issue types and appropriate steps for resolution. You will work closely with current Partner Support Agents as you develop skills in queries management & issue resolution. Upon successful completion of the internship, the Intern may be offered a full-time role as Partner Support Agent.

This position is based in Accra.

Working hours are 8am-5pm Monday through Friday, and one Saturday per month.

Requirements

JOB ACTIVITIES

• • Responding to calls and tickets logged through Zendesk
  • Consulting system logs to investigate issues described in tickets
  • Liaising between Partner Support Agents, Team Leader, and Partner Support Manager to resolve issues and provide excellent service to partners
  • Documenting issue resolution to contribute to department reference and training materials

YOU MIGHT BE A GOOD FIT IF YOU

• • Are fluent in French and English, both verbal and written
  • Have a college degree or equivalent
  • Have 1 – 3 years of experience as a customer support or technical support
  • Are comfortable multitasking in an environment with shifting priorities
  • Can work autonomously in a highly demanding environment
  • Are a pragmatic innovator; you get quick wins done while thinking big
  • Are willing to do what it takes to get the job done, including working beyond office hours as needed

Benefits

TOP REASONS TO WORK FOR US

• Work with innovative new technologies on the cutting edge of fintech.
• Attractive package including performance bonus and share options
• Strong and collegial company culture with 20+ nationalities represented
• We are can-do people; we are impact-seeking and diversity-embracing
• We are passionate We care about what we build, who we build it for, and who we are while we build it
• And we have a firm “no assholes” policy. )