MicroEnsure Jan. Jobs 2018

MicroEnsure is the leader in the provision of insurance for the mass-market in Africa and Asia. We design, implement and manage insurance products that address a range of risks faced by low-and-middle income consumers.   We are headquartered Cheltenham, UK, with a regional base in Nairobi, and country operations across Africa and Asia. We have been operating since 2002 and shareholders include; Telenor Group, Sanlam, AXA, Omidyar Network, IFC, Opportunity International.

Job Title: HR Administrator

Reports to: Global Head of HR

Term: Permanent

Based in: Accra, Ghana

Position Summary:

The HR Administrator provides HR and administrative support to the Ghana office. This post will be located in Accra, with the possibility of occasional regional travel.

The HR Administrator will be responsible for implementing various HR initiatives and administrative projects as directed by the Head of HR. Depending on their capability and experience they may also be required to provide recommendations for improvements to HR administrative and operational processes and to support the implementation of these improvements.

PRIMARY RESPONSIBILITIES:

Documentation:

• Documenting minutes and actions from meetings including confidential meetings (e.g. disciplinary or performance review meetings for HR function)
• Coordinating development and distribution of presentations, reports and minutes
• Supporting the creation and management of company records, including management of employee records and headcount reporting
• Defining and implementing appropriate processes and structures for paper and electronic document filing
• Maintain an up to date HR data for staff in the region

Admin & HR Projects:

• Leading small projects to support new initiatives or to identify and implement improved HR processes
• Assisting with any other ad hoc reports and special projects as required
• Ensure the relevant HR data base is up to date, accurate and complies with legislation
• Act as the first point of contact for all HR related queries in the region
• Offer advice to users on HR systems including resolving or supporting the resolution of problems related to the operation of the HR system

Recruitment & Onboarding:

• Posting job adverts, arranging interviews and preparing interview paperwork
• Production of offer letters, contracts and other follow up with candidates
• Facilitate smooth onboarding process for new employees
• Support for staff exits ensuring compliance with process.
• Organising interviews and preparing recruitment paperwork
• Set up interviews and issues relevant correspondence

Policies and Procedures:

• Support the Head of HR in developing HR policies as directed
• In collaboration with the Head of HR, provide technical support in ensuring that Ghana managers maintain all required statutory labor requirements
• Assist overseas HR administrators in reviewing and harmonizing staff benefits for local staff as needed maintaining a register of approved employment law regulations
• Advise managers on interpreting matters of HR policy and procedures

Performance management:

• Supporting the coordination and management of performance appraisal process
• Support in coaching, and advising managers and staff in performance management handling misconduct and grievances
• Support management in nurturing a working environment which enables effective performance and good employee relations

Communication:

• Providing first line HR advice to Ghana Managers, escalating complex and potentially serious issues to the Head of HR in a timely fashion
• Communicate to staff matters of policy and procedures keeping them informed of new developments
• Facilitate effective consultation and good working relationships with both management and staff.

REQUISITE SKILLS AND QUALIFICATIONS:

• Ideally a minimum three years’ experience in HR in small to medium sized offices
• Undergraduate degree in Human Resources or relevant field preferred
• HR qualification desirable but not essential
• Working knowledge and expertise in dealing with production of report writing
• Significant experience in using the Microsoft Office suite, including production of presentations and spreadsheets
• Experience of using Human Resources IT systems preferred
• Experience in undertaking simple research projects on the internet
• Professional manner and customer service orientation in dealing with clients, staff, suppliers and a variety of inquirers
• Excellent interpersonal and customer-facing skills
• The ability to work as part of a team
• Demonstrated organization and problem solving skills
• Strong self-starter able to perform tasks with minimal input and supervision
• Experience of prioritising workloads, time management and dealing with conflicting priorities
• Fluent written and spoken English required
• Aligned with the values of MicroEnsure