MicroEnsure Vacancies 2018

MicroEnsure is a specialist provider of insurance to the mass market with more than 42 million customers in markets across Africa, Asia and the Caribbean.

We provide a range of life, health and property products via a range of distribution partners that include microfinance companies, co-operatives and mobile network operators.

The team at MicroEnsure started working on developing its model in 2002 and established itself as the Micro Insurance Agency in 2006, which was then renamed as MicroEnsure in 2008.

Job Description

Job Title: HR Administrator

Reports to: Global Head of HR

Term: Permanent

Based in: Accra, Ghana

Position Summary:

The HR Administrator provides HR and administrative support to the Ghana office. This post will be located in Accra, with the possibility of occasional regional travel.

The HR Administrator will be responsible for implementing various HR initiatives and administrative projects as directed by the Head of HR. Depending on their capability and experience they may also be required to provide recommendations for improvements to HR administrative and operational processes and to support the implementation of these improvements.

PRIMARY RESPONSIBILITIES:

Documentation:

Documenting minutes and actions from meetings including confidential meetings (e.g. disciplinary or performance review meetings for HR function)
Coordinating development and distribution of presentations, reports and minutes
Supporting the creation and management of company records, including management of employee records and headcount reporting
Defining and implementing appropriate processes and structures for paper and electronic document filing
Maintain an up to date HR data for staff in the region
Admin & HR Projects:

Leading small projects to support new initiatives or to identify and implement improved HR processes
Assisting with any other ad hoc reports and special projects as required
Ensure the relevant HR data base is up to date, accurate and complies with legislation
Act as the first point of contact for all HR related queries in the region
Offer advice to users on HR systems including resolving or supporting the resolution of problems related to the operation of the HR system
Recruitment & Onboarding:

Posting job adverts, arranging interviews and preparing interview paperwork
Production of offer letters, contracts and other follow up with candidates
Facilitate smooth onboarding process for new employees
Support for staff exits ensuring compliance with process.
Organising interviews and preparing recruitment paperwork
Set up interviews and issues relevant correspondence
Policies and Procedures:

Support the Head of HR in developing HR policies as directed
In collaboration with the Head of HR, provide technical support in ensuring that Ghana managers maintain all required statutory labor requirements
Assist overseas HR administrators in reviewing and harmonizing staff benefits for local staff as needed maintaining a register of approved employment law regulations
Advise managers on interpreting matters of HR policy and procedures
Performance management:

Supporting the coordination and management of performance appraisal process
Support in coaching, and advising managers and staff in performance management handling misconduct and grievances
Support management in nurturing a working environment which enables effective performance and good employee relations
Communication:

Providing first line HR advice to Ghana Managers, escalating complex and potentially serious issues to the Head of HR in a timely fashion
Communicate to staff matters of policy and procedures keeping them informed of new developments
Facilitate effective consultation and good working relationships with both management and staff.
REQUISITE SKILLS AND QUALIFICATIONS:

Ideally a minimum three years’ experience in HR in small to medium sized offices
Undergraduate degree in Human Resources or relevant field preferred
HR qualification desirable but not essential
Working knowledge and expertise in dealing with production of report writing
Significant experience in using the Microsoft Office suite, including production of presentations and spreadsheets
Experience of using Human Resources IT systems preferred
Experience in undertaking simple research projects on the internet
Professional manner and customer service orientation in dealing with clients, staff, suppliers and a variety of inquirers
Excellent interpersonal and customer-facing skills
The ability to work as part of a team
Demonstrated organization and problem solving skills
Strong self-starter able to perform tasks with minimal input and supervision
Experience of prioritising workloads, time management and dealing with conflicting priorities
Fluent written and spoken English required
Aligned with the values of MicroEnsure