Job Description
Job Title: Manager Customer Insight Base Distribution & Lead generation
Education:
- University degree in Computer Science, Marketing, Statistics, or related disciplines
- Working skills in SQL & Power BI is a must
- Knowledge of Pricing and statistical modelling will be a plus
Experience:
- Minimum of 5 years of relevant work experience. 3 years of which must have been in the Telecoms industry in a supervisory role.
- Prior experience in base management (preferred)
Competencies
Knowledge:
- Demonstrated leadership in base analytics within a large organisation
- Experience in commercialisation and automation of analysis
- Commercially acumen
- Strong knowledge of Telco/Techco products and service offerings to customers
- Sound knowledge of business and CVM systems principles
- Practices, techniques and theories of CVM reporting and internal controls
- CVM standards, practices, and techniques
- Profound ability to interpret information and understand underlying commercial drivers of performance of ICT industry
- Proven knowledge to create and manage a high-performance analytics team
- Bridge between Marketing and Technology – Ability to work with business intelligence units and IT to define system and reporting requirements
Skills / physical competencies:
- Ability to manage self and be a team player, good conflict management, take and manage accountability
- Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
- Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
- Personal Skills – trustworthy, integrity and ethical in dealings
- Operating Skills – Ability to focus on plans, priorities, and demonstrable results in a demanding and fast-moving environment
- and shares knowledge effectively
- Organisational Positioning Skills – Good written and verbal communication – ability to communicate effectively with senior executives to get buy-in and share results and with the CVM and commercial teams to achieve implementation,
- Strong presentation skills and commitment to the organization
- Strategic Skills – Global thinker, Analytical thinking, and Problem-solving abilities.
- Consultative and facilitating Skills
- Influencing skills
- Investigative skills