MTN Ghana Recruitment 2021

• Periodically run the prioritization model for MTN Ghana.
• Focus on network related regulator (NCA) relations by consistently tracking, monitoring, highlighting risk and recommending action plan.
• Proactively monitor and investigate quality issues raised in any forum by critically analysing issues affecting quality.
• Perform bi annual prioritization of all sites in the Network for Customer Experience Model       Collection of data, reprioritization and circulation to all stakeholders.
• Analyse NCA QoS drive log files received from NCA and generate reports on agreed templates for reconciliation with the regulator.
• Support in conducting research and analysis of NWG statistics in relation to initiatives in war room.
• Liaise closely with the MTN regulatory team on the NCA QoS drives and reports generated by NCA Network Monitoring Systems so as to mitigate any compliance violation
• Perform analysis of KPIs and recommend areas of focus to enable the organization meet NCA requirements.
• Provide support for Marketing; Geo Marketing team on research into NWG KPIs            by preparing reports and analysis, investigating and establishing of correlation, etc
• Benchmark NCA NMS reports against reports from MTN reporting system and making timely recommendations.
• Investigate and report on revenue loss due to network challenges.
• Deliver on all assigned and ad-hoc work-related requests

Education