MTN GlobalConnect Current Jobs 2022

Posted on :

31 Jan, 2022

Category :

Administrative Jobs in Ghana

Mission/ Core purpose of the Job

The role will be responsible for providing quality and performance reports for all core and backbone GlobalConnect services, Roaming, Signaling, Messaging, IT, IP/MPLS.

This team will be responsible for the analytics and projections to ensure that the core is stable, within capacity and stable for customers.

Job Description

Job Title: Manager: Quality and Performance 

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)

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Technical Operations

  • Provide path performance reports and analysis for the GlobalConnect internal customers:
  • Service and path analysis
  • Raising tickets and communicating any issues found
  • Analyse potential impact and risks feedback to responsible business area
  • Provide escalation support during major incidents
  • Ability to find/explore workaround solutions
  • Produce weekly, monthly reports on path stability, capacity, etc …
  • Ensure service performance is up to standards
  • Support the deployment of new connectivity within project timelines
  • Required to, manage workloads, and prioritize work across the team as well as develop the quality and performance organization within Kenya.
  • Responsible for resource optimization across the organization.
  • Oversee and Manage team performance and productivity
  • Definition of reporting strategies, plans, policies, projects and service levels.
  • Spearhead cross-functional engagements for service delivery improvement.

Job Requirements (Education, Experience and Competencies)

Education:

  • Minimum 4-year Academic Degree (Engineering/Computer Science/ Business)
  • Fluent in English and language of country preferable

Experience:

  • Minimum of 5 years’ experience
  • Strong IT background in Telco environment
  • Good understanding of the telecommunication industry – especially wholesale carrier services is desirable
  • Experience on a similar role
  • Good knowledge of the OSS and BSS system architectures

Competencies:

  • Ability to work effectively with multiple stakeholders in a multi-cultural environment
  • Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges
  • Ability to provide direction and leadership towards multiple business units with the organization
  • Maturity to handle ambiguity and adaptive to dynamic environment
  • Strong technical and analytical skills

Other:

  • Regional and international travel
  • Ability to adapt to changing requirements of business and staff members
  • Excellent Interpersonal and technical skills
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.


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