MTN GlobalConnect Jobs 2023

Posted on :

20 Jan, 2023

Category :

Engineering Jobs in Ghana

Job Description

Job Title: Engineer: Service Reporting 

Mission/ Core purpose of the Job

The role will be responsible for providing quality and performance reports for all core and backbone GlobalConnect services, Roaming, Signaling, Messaging, IT, IP/MPLS.

This role will be responsible for the analytics and projections to ensure that the core is stable, within capacity and stable for customers.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)


Technical Operations

  • Ability to collect, clean, analyse datasets and create data models to aid in the visualization of data
  • Conduct detailed analysis across a broad range of data sources, producing timely and accurate reports
  • Put in place process to ensure report are validated against quality standards
  • Identify, analyze, and interpret trends and patterns in large datasets for effective decision making
  • Liaising with key stakeholders to identify and understand their data and business requirements
  • Develop interactive dashboards and analytical reports for business reporting
  • Ability to perform Network Performance KPI troubleshooting and analysis
  • Work with other key stakeholders to ensure service delivered meet SLA
  • Ability to identify opportunities for improvements in the reporting processes
  • Analyse potential impact and risks feedback to responsible business area
  • Lead in the training, adoption, and usage of SOC/NOC reporting processes

Job Requirements (Education, Experience and Competencies)


  • Minimum 3-year Academic Degree (Engineering/Computer Science/ Statistics)
  • Fluent in English and language of country preferable


  • Minimum of 5 years’ experience
  • Strong IT background in Telco environment
  • Data Analysis with Power BI
  • Knowledge in Python is desirable
  • Knowledge in Power BI is desirable
  • In-depth knowledge in Macros and VBA
  • A good understanding of the telecommunication industry – especially wholesale carrier services is desirable
  • Experience in a similar role
  • Good knowledge of the OSS and BSS system architectures


  • Ability to work effectively with multiple stakeholders in a multi-cultural environment
  • Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges
  • Ability to provide direction and leadership towards multiple business units with the organization
  • Maturity to handle ambiguity and adaptive to dynamic environment
  • Strong technical and analytical skills


  • Regional and international travel
  • Ability to adapt to changing requirements of business and staff members
  • Excellent Interpersonal and technical skills
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.

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