Posted on :
29 Aug, 2017
29 Aug, 2017
Company Mission is to provide excellent customer service by communicating with our customers professionally and respectfully.
To pay rapt attention to details while investigating and interpreting issues, to aid in quick resolution and escalation, to convey information clearly, confidently, and politely.
Job Title: Offline Customer Service Supervisor
TEAM MISSION STATEMENT
To provide excellent customer service by communicating with our customers professionally and respectfully.
To pay rapt attention to details while investigating and interpreting issues, to aid in quick resolution and escalation
To convey information clearly, confidently, and politely.
We are looking for an analytical and responsible manager with a Customer-First mindset. The Customer Service Supervisor will ensure the success and manage the performance of our Offline
Customer Service agents.
DUTIES & RESPONSIBILITIES
Designing the customer experience— create, develop and improve our customer handling training, implement SMS campaigns, design retention call strategies
Building a team— recruiting, interviewing, and hiring agents for our kiosks across
Performance management: monitoring and tracking sales, implementing customer care quality control, developing innovative sales strategies for each location
Coordinating team’s operations— monitoring agent attendance, scheduling shifts, ensuring all agents have all functioning equipment needed to perform
Monitoring team’s kiosks— distributing vouchers, identifying, reporting and escalating issues with equipment, kiosks, or agents
Tracking team’s performance—- generating quality control and sales reports, performing weekly performance reviews, identifying low-performing agents and recommending course of action, reconciling sales stats and revenue generated (cash deposits)
3 – 5 years of customer service experience.
Analytical problem-solver, excelling at multi-tasking
Experience managing retail customer service preferred
How to Apply
All interested Applicants should forward their CV/Resume to [email protected]