Responsible for delivery of quality service on premium accounts in order to achieve the set financial objectives and other operational performance indicators.
Job Description
Job Title: Senior Manager, Client Service-RMS
Client Management
- Maximize client satisfaction by driving the following actions, basis core RMS and related solutions:-
- Manage queries and special requests
- Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
- Provide insights and actionable recommendations in business review meetings
- Share value-added analyses through industry / macro analyses
- Integrate findings from other Nielsen solutions to provide a comprehensive perspective to the client
- Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
- Identify and recommend enhanced and new services that answer clients’ business needs
- Build and maintain ongoing relationships with the identified key persons within client organization through regular face-to-face interactions
Financial Management
- Meet quarterly revenue and collections objectives for the account
- Ensure timely closure of costing, contracts and delivery
- Identify opportunities to penetrate more Nielsen solutions with the client to maximize client impact and Nielsen revenue.
- Contribute to overall team plan by generating revenue and or cost saving initiatives
- Functional / Technical
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- Maintain an accurate and up-to-date knowledge on research techniques and applications
- Provide value-added analyses and respond to special requests
- Manage data quality issues by overseeing data inquiry process
- Recommend improvements in work processes within area of responsibility
People Management
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- Conduct quarterly performance reviews, along with team leader, to provide constructive feedback to team members
- Invest behind training team members and enhancing their analytical and presentation skills
Required Experience
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- BA / BS Required (MBA desirable)
- 6 to 10 years’ experience in FMCG / Service / Retail industry
- Demonstrated ability to lead client relationship
- Excellent Analytical skills
- Demonstrated thought leadership ability
- Strong Business Development experience
- Effective writing skills
- Proven ability to lead a multi- functional team
- Ability to communicate clearly to Senior Management
Job Type: Regular