Nielsen Ghana Vacancies 2019

Posted on :

22 Mar, 2019

Category :

Customer care Jobs in Ghana

Responsible for delivery of quality service on premium accounts in order to achieve the set financial objectives and other operational performance indicators.

Job Description

Job Title: Senior Manager, Client Service-RMS

Client Management

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  • Maximize client satisfaction by driving the following actions, basis core RMS and related solutions:-
  • Manage queries and special requests
  • Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
  • Provide insights and actionable recommendations in business review meetings
  • Share value-added analyses through industry / macro analyses
  • Integrate findings from other Nielsen solutions to provide a comprehensive perspective to the client
  • Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
  • Identify and recommend enhanced and new services that answer clients’ business needs
  • Build and maintain ongoing relationships with the identified key persons within client organization through regular face-to-face interactions

Financial Management

  • Meet quarterly revenue and collections objectives for the account
  • Ensure timely closure of costing, contracts and delivery
  • Identify opportunities to penetrate more Nielsen solutions with the client to maximize client impact and Nielsen revenue.
  • Contribute to overall team plan by generating revenue and or cost saving initiatives
  • Functional / Technical
      • Maintain an accurate and up-to-date knowledge on research techniques and applications
      • Provide value-added analyses and respond to special requests
      • Manage data quality issues by overseeing data inquiry process
      • Recommend improvements in work processes within area of responsibility

People Management

      • Conduct quarterly performance reviews, along with team leader, to provide constructive feedback to team members
      • Invest behind training team members and enhancing their analytical and presentation skills

Required Experience

      • BA / BS Required (MBA desirable)
      • 6 to 10 years’ experience in FMCG / Service / Retail industry
      • Demonstrated ability to lead client relationship
      • Excellent Analytical skills
      • Demonstrated thought leadership ability
      • Strong Business Development experience
      • Effective writing skills
      • Proven ability to lead a multi- functional team
      • Ability to communicate clearly to Senior Management

Job Type: Regular

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