Non-Bank Financial Institution Recruitment On 2017

Posted on :

21 Aug, 2017

Category :

Customer care Jobs in Ghana

A Non-Bank Financial Institution (NBFI) and a subsidiary of a multinational company has vacancies for highly motivated individuals with high integrity and a passion to succeed for hiring

Job Description

Job Title: Arrears Collection Officer (Based At Call Center)

Reports To: Credit Administration Team Leader
Location: Accra

Purpose Of The Job:

To establish and maintain a continuing professional relationship with clients in default, to implement and ensure compliance with realistic payment plans.

Play a key role in assisting the Arrears Team to achieve set targets.

Primary Responsibilities:


Assist with the implementation of policies and procedures for Arrears collection
Ensure that customers with non-performing loans adhere to agreed payment plans
Undertake debt counseling, interviews, face-to-face and on the phone
Monitor loans and promptly implement recommended mitigating processes if default occurs
Advise clients of the next course of action and the ultimate consequences of non-payment
Respond to customer correspondence within established timelines
Recover outstanding debts and account for all monies collected promptly and honestly
Notify customers of specific actions and changes and deal with subsequent complaints
Send out demand notices to customers for rectification of accounts in default
Maintain accurate and up-to-date records on clients in arrears in line with company procedure
Provide timely and accurate reports to management as required.
Other reasonable tasks/duties as may be assigned by management

Required Skills or Experience

At least HND in any discipline
Minimum of 1-year experience in unsecured loan collection (microloans, group loans, small business loans, payday loans)
Experience in recovery via telephone communication

Competencies Required (Skills & Abilities)

Possess excellent communication skills
Ability to use own initiative and work as an effective team member
Problem analysis and solving with attention to detail
IT aptitude and the ability to learn (Ms. Excel is a must)
Ability to calmly but firmly deal with customers.
Ability to handle difficult defaulters
A passionate “can do” attitude

How to Apply

Interested applicants should apply by e-mail their CVs and cover letters details to [email protected] by close of work Tuesday 22, 2017
Only short listed applicant will be contacted.

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