Non-Bank Financial Institution Vacancies (August 2017)

A Non-Bank Financial Institution (NBFI) and a subsidiary of a multinational company has vacancies for highly motivated individuals with high integrity and a passion to succeed for hiring

Job Description

Job Title: Field Loan Collection Officer

Reports To: Credit Administration Team Leader
Location: Accra

Purpose Of The Job

To efficiently and effectively recover any monies due on consumer unsecured portfolios.
This will involve dealing with both verbal and written communication with customers and authorized third parties on aspects relating to debt recovery activities on their loans.

Primary Responsibilities:

Marketing of loan service and conversion of leads
Meet or exceed agreed Business Development and Growth targets with respect to Portfolio quality, Client retention, Mobilization
Follow up on arrears and delinquent loans
Timely submission of cash and relevant documentation
Ensure timely reporting to management in line with laid down procedures and reporting Formats
Timely reconciliation of cash collected in line with company procedure
Delivery of excellent customer service by ensuring:
That complaints are addressed within 24 hours or escalated as required
Resolution of queries within 24 hours
Communicating customer needs to management in a timely manner to aid service development and improvement
Covering for other officers as required
Respond to customer’s queries by carrying out necessary investigations to resolve them within a minimum of time
Assist management team to identify control weaknesses and recommend remedial action as best practice as appropriate
Visits customers to request payment on delinquent accounts

Other reasonable tasks/duties as may be assigned by management.

Required Skills or Experience

At least HND in any discipline or Diploma with over 2 years practical experience
Minimum of 1 year experience in unsecured loan collection (micro loans, group loans, small business loans, payday loans)
Experience in recovery via telephone communication

Competencies Required (Skills & Abilities)

Possess excellent communication skills
Ability to use own initiative and work as an effective team member
Problem analysis and solving with attention to detail
IT aptitude and the ability to learn (Ms. Excel is a must)
Ability to calmly but firmly deal with customers.
The ability to deliver pragmatic, tactical solutions – quickly & cost-effectively
Ability to handle difficult defaulters
Flexibility and the ability to remain calm under pressure
A passionate “can do” attitude

How to Apply

Interested applicants should apply by e-mail their CVs and cover letters details to [email protected] by close of work Tuesday 22, 2017
Only short-listed applicant will be contacted