Posted on :
11 Oct, 2017
11 Oct, 2017
Our client is the leading integrated media company that provides affordable, relevant, and innovative media products. To achieve its objective of being the most loved media brand in Africa and beyond, our client seeks to fill it’s Business News Editor position with a highly motivated, creative, and result oriented individual who would achieve results through strategic leadership.
Job Title: Call Agents
To support customers and branches in service queries, complaints handling and sales leads generation by telephone.
Detailed working knowledge of all the bank’s Retail products where applicable
Detailed working knowledge of the bank’s operational environment, processes and procedures
Detailed working knowledge of all the bank’s frontline systems including BRAINS, Winfos and other systems
Detailed working knowledge of the contact centre’s operational and rigor requirements
Some knowledge of contact centre environments
Analytical / problem solving skills to be able to think on feet outside of scripted responses
An HND or a degree from a recognised university or equivalent professional qualification.
At least 2 years in the Retail frontline environment.
A combination of cashier and enquiries experience.
Prior experience in dealing with customers by telephone
Well-developed communication skills, both verbal and written
Strong people skills
Strong telephone skills