Old Mutual South Africa Jobs 2023

This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity, and quality standards, across many products and processes.

Job Description

Job Title: Retention Officer

• Support the execution of retention initiatives. Deals with clients via telephone in adherence to procedural, productivity, and quality standards.
• Strong support role involving sharing information and convincing clients of the appropriate course of action for the resolution of queries.
• Exercises persuasive skills in guiding clients toward a solution.
• Takes inbound or makes outbound calls, affecting outbound calls in accordance with a predetermined schedule.
• Finalises calls at the point of contact where possible.
• May escalate more complex queries appropriately.

Requirements: Skills Qualification and Experience Required

• Minimum of a bachelor’s Degree from an accredited university.
• Candidate must have at least 1 year of Call center experience or similar
• Candidate must have relevant work experience.

Candidate must be ready to start work by 1st March 2023