20+ Ongoing Recruitment At ASA Savings and Loans Ltd: Customer Service Officers

Posted on :

11 Jul, 2016

Category :

Customer care Jobs in Ghana

ASA Savings and Loans Limited, incorporated on 19th of June 2009 with registration number CA-60,423 by the Registrar General Department under the Laws of Ghana, is a private company limited by shares with its head office in Accra. The company is also registered by Ghana Investment Promotional Center [GIPC] and licensed by Bank of Ghana [BoG] and commenced Savings & Loans operations from April 2013.

ASA Savings and Loans Limited took over from ASA Ghana, a Financial Non Governmental Organization operating as micro finance institution and replicating the successful microfinance model of ASA Bangladesh.

The main focus of ASA Savings & loans is to provide financial services to assist people in the informal sector that are constraints with financial assistance either to establish their own business or to expand their existing business as well as to meet their financial obligation.

Is to be the leading financial institution and to contribute to the development of the financial sector to all class of people.
To support and strengthen the economy at the bottom and the middle class of the socio-economic pyramid by facilitating access to financial services coupled with professional ethics, outstanding business cooperation and excellent customer service by our well trained, competent and dedicated staffs.

Job Description

Job Title: Customer Service Officers

ASA Savings and Loans Ltd seeks the services of Customer Service Officers, in following regions; Greater Accra region, Ashanti region, Brong Ahafo region, Central region, Western region, Eastern region.

Job Summary

•   Maintaining a detailed understanding of the features and advantages of all products and services
•   Ensuring KYC compliance
•   Inputting customer details into the system correctly
•   Handling customer complaints
•   Reviewing customer documents and ensuring account opening forms are completed properly
•   Opening & closing customer accounts, issuing of customer cheque books
•   Handling basic customer enquiries e.g. request for loan/settlement balances and/or channeling it appropriately


Qualification Required & Experience

•   A minimum of HND in any discipline from a recognized institution
•   At least 1 year work experience in a customer service role in a Financial Institution
•   Strong selling/persuasive skills
•   Good oral communication skills, strong spoken English and a good conversational ability in One (1) or more local languages
•   Cheerful and presentable
•   Must not be more than 35 years old

Location: Greater Accra, Ashanti, Brong Ahafo, Central, Western and Eastern Regions

How To Apply For The Job

Apply to the Managing Director with detailed CV and photograph. Application should be sent to:

[email protected]

Closing Date: 11 July, 2016

Kindly indicate in your application the region you wish to be posted. Priority will be given to applicants who are resident in any of the regions stated above.

Anybody asking you to pay money to schedule your interview or offer you job may be a scam

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