Ongoing Recruitment At Vodafone 2019

Posted on :

24 Jun, 2019

Category :

Engineering Jobs in Ghana

Responsible for the delivery of a highly available service underpinned by proactive monitoring leveraging tools such as Nagios, OEM and End-User Experience tools.

Job Description

Job Title: Application Support & Monitoring Analyst 

  • Responsible for support, maintenance, configuration and administration of business support systems across the Enterprise.

Key accountabilities

  • Responsible for the BSS monitoring tools (work with system owners to setup various system parameters for monitoring)
  • Responsible for monitoring of all BSS solutions performance and total health to ensure maximum availability
  • Work proactively and smart to avoid service interruptions, however, where interruptions occur, work assiduously to ensure services are resolved within SLA.
  • Drive a cultural change towards innovation, speedy solutions and operations in line with Agile and DevOps
  • Manage all assigned systems end-to-end and ensure alerts, licenses, certificates and other dependencies are managed with the right stakeholders on time to avert avoidable service interruptions.
  • Work with architects and infrastructure teams to ensure applications run on optimized platforms and escalate on time to avert service impacts to customers.
  • Ensure a DR is setup for all assigned systems and ensure DR tests are conducted twice in a year to ensure systems are tested and ready to failover.
  • Ensure documentation is received for any new systems handed over. Work with developers and BAs to put together documentation for assigned systems you are currently working on.
  • Responsible for keeping documentation updated at least once a year and after every upgrade or patching.

Core Competencies

  • Degree or minimum HND or equivalent qualification in Computer Science/Computer Engineering or related discipline /experience.
  • Must have Application Support experience and strong problem solving abilities.
  • Minimum of 3 years’ experience in IT and related roles especially in Operations.
  • Experience in some of the following technologies:
    • OS Layer: Unix / Linux / Windows /Android / iOS
    • Transport Layer: TCP/IP Protocols
    • Database: Oracle/ SQL
    • Middleware: Oracle Fusion and others
    • Application level: Java / XML/ Corba / IIS / Apache Tomcat
  • Understanding of Monitoring Tools and Operations
  • Alignment on monitoring tools evolution, roadmaps and new technology advances

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