Ongoing Recruitment At SambaWings Co. Ltd 2017

An administrator is a person responsible for managing things and running the show.
Administrators are often found directing government agencies, organizing institutions, or leading school departments. They’re the decision makers and the planners, the people who put in place or administer the rules and guidelines. In other words, the administrator’s office is probably the last place you want to end up if you’re in trouble.

Job Description

Job Title: Protocol Officer

Education: HND in Hospitality Tourism Management or Marketing preferred

Experience: 2-5 year’s hospitality or marketing experience preferred.

Responsibilities:

Deciding how many holidays to sell each season and the resorts/countries to use

Visiting resorts to ascertain accommodation quality and suitability

Liaising with coach operators, airlines, hoteliers and resort reps

Confirming customer names with airlines/hotels

Collecting, evaluating and responding (as appropriate) to customer feedback

Marketing holidays to clients via mobile apps, websites, brochures and television advertising

Handling bookings, invoicing and issuing of tickets and undertaking pre-holiday research

Making arrangements for catering, accommodation, transport and excursions

Inspecting hotel safety and cleanliness and offering sightseeing advice

Preparing reports

Arrange travel for business and vacation customers

Determine customers’ needs and preferences, such as schedules and costs

Plan and arrange tour packages, excursions, and day trips

Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions

Tell clients about what their trip will be like, including giving details on required documents, such as passports or visas

Make alternative booking arrangements if changes arise before or during the trip

Welcoming guest at the point of arrival and assist in departure.

Send timely event proposals to guests, call them before cut-off dates or to confirm their reservation and or/preferences

Develop and maintain positive working relationships with others, and support team to reach common goals

Work with marketing to develop strategic local and international events and promotions

Create and distribute event calendars for internal and external events that would directly affect the organization

Prepare weekly, monthly, quarterly and annual reports as required

Desired Skills

Customer Service, Travel Planning, Virtual Assistant, Email Etiquette, Invoicing Skills and qualities

Invoicing Skills and qualities

Ability to use IT packages and electronic communication methods.

Tact, diplomacy, and calmness, especially when dealing with tired drivers and disgruntled customers

An analytic mind and good numeracy skills.

Good people management and coordination skills.

Excellent negotiation and communication skills.

Extensive knowledge of the airline industry.

Good intuition to make crucial judgment calls.

High attention to detail

Able to use Microsoft word, Excel and PowerPoint

Prepare to work weekend

How to Apply

Interested applicant should apply through [email protected] with CV.

Closing date 11th July 2017

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