P.M. Renaissance Jobs 2018

Our luxury hotel client requires the services of a Duty Manager to assess, evaluate and ensure the long & short-term departmental goals are met.

Job Description

Job Title: Duty Manager

Responsibilities Include:

• Assisting all departments by ensuring smooth, prompt and effective service to all guests and manage the Front Office in absence of the Main/ Assistant Front Office Manager.
• Promptly respond to guests inquiries, arrivals and issues, resolve related problems by coordinating with other operating departments in question and follow up as required.
• Maintain reservation & same day arrivals procedures, follow up on credit outstanding of walk-in guests and validity of account to company instructions and assists with accommodation and transportation of guests in overbooked situations.
• Check all billing instructions and guest credit for accuracy and resolve related issues.
• Maintain appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
• Ensure all departmental information is kept accurately and up to date.
• Promote in house sales and facilities to maximize hotel revenues.
• Respond promptly to any operational requests from Front Office and other hotel departments.
• Complete VIP, delegations and group leaders welcome and farewell as appropriate.

Required Skills or Experience

• Bachelors Degree in Hospitality Management or related field or MBA.
• Five (5) years’ post qualification experience in Front Office Supervision in a hotel property (proven track record with good progression).
• Excellent verbal and written communication skills in English and an additional language an advantage.
• Mature, customer focused and people oriented.
• Must have experience of leading and managing a team and the ability to identify and delegate tasks effectively.
• An excellent organizer, good time manager who always applies a professional, confidential and ethical approach to issues at all times.
• Proficient user in Microsoft office applications and booking systems Micros Fidelio and Opera.
• Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions

How to Apply

Please apply below

• Please ensure that your CV demonstrates how your experience‚ skills and abilities meet the selection criteria set out above.
• Please take note that only shortlisted applicants will be contacted.