Plato Consult Recruitment 2016

Plato Consult is a Consulting Firm dedicated to providing value added Management and Human Resource Consulting Services in the areas of Executive Search, Business Strategy, Business Structuring and Restructuring, Organizational Development and Outsourcing (Management of Casual staff). The firm seeks to help clients to achieve their short and long term objectives by developing strategies that link the company’s vision to business strategy, people engagement, roles and processes to performance indicators to achieve financial results.

Job Description

COMPANY: Plato Consult

 JOB PURPOSE

The successful applicant shall deliver a World Class Customer experience. He / she shall serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database, determining eligibility. The role reports to the Team Lead.

ROLE SPECIFIC REQUIREMENTS

• Answer inquiries by clarifying desired information; researching, locating, and providing information
• Resolve problems by clarifying issues, research and explore answers and alternative solutions, implement solutions, escalate unresolved problems to appropriate authorities
• Clarify desired information; complete transactions and forward clients requests
• Advertise additional services by recognizing opportunities to upsell accounts; explaining new features
• Keep equipment operational by following established procedures and reporting malfunctions
• Update job knowledge by studying new product descriptions; participating in educational opportunities
• Accomplish organizational mission by completing related results as needed
• Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures

Required Skills or Experience

• Minimum of HND
• 2 years work experience in similar role in a telecommunication industry
• Customer service or call center experience is a plus

PERSON SPECIFIC REQUIREMENTS

• Excellent communication skills
• Customer Centric
• Attention to Detail
• Exceptional customer service skills
• Ability to Multi­task

How To Apply

PLEASE SEND CV TO [email protected] (mailto:[email protected]).

NOTE ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

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Notice

Please note, employers receive numerous applications per posting. As such, employers will only shortlist the most qualified candidates for their posting.