Main Purpose:
To provide support to the Puma Ghana GM and Deputy GM with all administrative functions.
Knowledge Skills and Abilities, Key Responsibilities:
Job Description
Job Title: Executive Assistant
ROLES AND RESPONSIBILITIES:
Executive Assistant
- Manage Puma Ghana GM’s diaries, including meeting rooms, VC’s and conference calls.
- Screen all incoming calls into the GM’s office
- All travel arrangements for Puma Ghana GM’s and any other employee.
- Manage all Board Executive travel matters whilst in Ghana
- Manage Puma Ghana GM’s expense claims
- Guest services on behalf of Puma Ghana GM
- Manage visa applications and Puma Ghana GM’s and other staff on official travels
- Review of invoices for Puma Energy, if correct ensure invoice is sent to accounts for payment
- Flights
- Hotel
- Lunches / Dinners
- Visas
- Booking of transfers for guests
- Booking of lunches and dinners
- Coordinating large meetings for Trafigura and Puma Energy entities
- Providing letter of invitation various travelers for visa applications
- Handling of highly confidential information and ensuring all information is handled in a sensitive manner
- Hosting of large meetings such as GM’s meetings and Budget meetings (agendas, logistics, catering etc. for groups)
- Assisting with the coordination of the annual Christmas party
- Assisting with minutes of Leadership meetings.
- Balance conflicting priorities in order to manage workflow and meet critical deadlines
- Interact professionally with clients and associates at all times, interact with a variety of individuals in a courteous, professional manner
- Work as a competent member of the team, willingly providing back-up support for co-workers when appropriate and actively supporting other departments
- Compiling presentations for different departments ensuring the look professional and to company standard
- Ad hoc private requests by Puma Ghana GM’s and families.
Office Management
- Greet and welcome guests as soon as they arrive at the office.
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order office supplies and keep inventory of stock
- Manage the meeting rooms and all office management activities.
- Oversee reception functions
- Oversee driver functions
- Manage security and access control
- Analyzes space utilization effectiveness and changing demands for space needs
- Identifies and resolves facility utilization conflicts between departments
- Compile office layouts as the need arises with maximum use of the space
- Receive sort and route mail, documents and deliveries
- Monitoring of incoming and outgoing couriers
- Liaison with courier companies
- Schedule Video Conferences in the available Video Conference meeting rooms
- Liaise with the relevant countries in which the Video Conference will take place
- Scheduling Video Conferences on TMS System
- Issuing of Video Conference confirmations
Switchboard Duties
- Monitor company asset conditions on a continuous basis and report back to business
- Devise and maintain office systems including data management, filling etc.
- Coordination of various office related projects.
- Prepare projects resources and deliverables.
- Oversee the Reception area, Office Space, Furniture, Beautification and Maintenance.
- Ensure that service level agreements are in place.
- Travel Management
- Review all agreements and ensure they have been reviewed by legal department.
- General Admin management including mailing, parking, pest control.
- Stock control to provide for required refreshments, stationery and other office needs.
- Oversee cleaning regime
- Oversee maintenance of the building and its contents.
SKILLS AND REQUIREMENTS:
- Full comprehension of office management systems and procedures
- Excellent knowledge of MS Office
- Proficiency in English
- Exemplary planning and time management skills
- Up-to-date with advancements in office gadgets and applications
- Ability to multitask and prioritize daily workload
- High level verbal and written communications skills
- Discretion and confidentiality
- First degree; additional qualification as personal assistant would be considered an advantage
- Discretion and confidentiality
- First degree; additional qualification as personal assistant would be considered an advantage
Experience:
- Proven experience as an executive administrative assistant, senior executive assistant or in other secretarial position
- A First degree in business administration or related qualifications
- 2 – 3 years of experience in handling a superior or similar role in a multi-cultural environment.
Skills:
Strong computer skills required:
MS Office and Word and PowerPoint in particular.
Competencies:
- Organizational and planning skills
- Communication skills
- Information gathering and monitoring skills
- Problem analysis and problem-solving skills
- Judgment and decision-making ability
- Initiative
- Confidentiality
- Team member
- Attention to detail and accuracy
- Adaptability
Key Relationships and Department Overview:
- Internal – Ghana GM / Ghana Leadership, Regional and Global Managers, Global Secretaries
- External – Embassies/ Hotels / Airline Agents