Posted on :
27 Jan, 2020
27 Jan, 2020
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
Job Title: Senior Airport Services Agent
We offer competitive compensation and benefit packages.
About Your Job
In this role, you will lead and support the provision of service excellent to customers at the airport terminal, and help create a stress-free environment for customers whilst travelling. You will support in ensuring total quality service and adherence to the safety policies and security standards of the company. You will also ensure Premium Passengers receive total quality service.
Specific Accountabilities Include
To be successful in this role, you will need a High School Qualification combined with a minimum of three years experience in a customer service role with exposure to airport passenger handling. Completion of the IATA or Airline Basic Tariff and Pricing Course would be advantageous. You will need excellent interpersonal skills, a team oriented approach and strong IT and organisational skills. Previous exposure to a GDS, including the Amadeus ALTEA passenger handling system would be well regarded.