Recruitment At Vodafone 2017 June

Vodafone Ghana, formerly Ghana Telecom, is the national telecommunications company of Ghana. In 2006, it had around 400,000 customers for fixed and mobile telephony and Internet services.

On 3 August 2008 it was announced that Vodafone had agreed to acquire 70% of Ghana Telecom from the Ghanaian government at a cost of US$900 million and a total enterprise value of approximately US$1.3 billion. After the transaction closed, Vodafone had a 70% stake in the company, while the Ghanaian government retained a 30% stake. The sale was supported by President John Agyekum Kufuor but strongly opposed by the opposition party which would win the presidential elections a few months later. The new president John Atta Mills, head of the National Democratic Congress party (NDC) also launched an investigation into the deal after being elected president a claiming that the government “did not get value for money”. Despite these claims Vodafone a few months later would write down the value of its stake in Ghana Telecom by £250m as the economic climate worsened, damaging the business’s prospects.

Job Description

Job Title: Retail Shop Manager

To lead and develop a team in providing a world class customer experience – putting our Customers at the heart of everything we do in every interaction. To role model the understanding of our products and services, creating value to our Customers and our business. To be the face of the brand, the manager that lights the way with leading and managing successful teams.

What you’re responsible for?

• I Keep on top of all store costs  (cash loss, credits, stock loss/adjustments,) and protect all Vodafone assets
• I Achieve compliance standards and satisfy all audit requirements including Health & Safety, handling of customer data and security.
• I Work with my team to make processes better and simpler
• I Ensure all company policies and procedures are followed by my team
• I Keep all store team data  up to date on Vodafone systems
• I Work with my team to make sure the store looks great, is in line with the latest promotion guidelines and that product displays are working properly
• Carry out daily housekeeping and store standard checks to approved levels
• I proactively coach and support my team to give them the best opportunity to succeed in store and with their career at Vodafone by completing their annual and half-yearly PD.
• I Review and improve my team’s performance through on the spot coaching sheets and monthly 1-2-1’s.
• I am quick to recognize and effectively respond to poor or under performance.
• I empower my team to make decisions and solve challenges.
• I hold regular team meetings/daily briefings to generate ideas.
• Be proactive with team succession planning and work closely with the resourcing team when recruiting new team members.
• Lead by example and behave in the ‘Vodafone Way’
• Reward and recognize when my team who behave in the ‘Vodafone Way’
• Be the best Retail Store Manager you can be, using feedback, training, coaching and support to help you get on in your career.
• Attend Regional meetings and communicate back to the team
• Contribute Regional activities if asked, share best practice with other stores
• Support any Retail trials or initiatives and report any challenges timely to the relevant department.

Role Requirements;

• Successfully managed a team for 12 months
• Warm with strong customer focus
• Excellent communication skills
• Self-motivated and competitive
• Ability and interest to learn about technology
• Able to use computers
• Able to analyze information
• Demonstrates effective ways to build customer relationships (rapport, identifying customer needs, resolving customer queries)
• Commercial awareness – an appreciation and interest in the mobile telecommunications industry
• Working knowledge of all products and services
• Reviews manages and develops self and others