Sandvik Mining and Construction Ghana Jobs/Careers

Posted on :

20 Oct, 2011

Category :

Construction Jobs in Ghana, Mining Jobs in Ghana

Underground Product Support Supervisor

Sandvik Mining and Construction Ghana Ltd is a company that markets a broad range of services utilized in the mining and construction industry and it is a wholly owned subsidiary of Sandvik Ab, a company listed on the Stockholm stock exchange.

Job Description

Purpose of Job:
Manage Underground fleet maintenance as well as parts/tools store and assist the Service Manager – UGM in driving cost efficiencies and capital profit through good leadership, strong customer relations and best practice safety, health and environment effectiveness.

The Aftermarket Product Support Supervisor’s aim is to provide support for internal and external customers, specifically for the Sandvik Underground products. This person requires a deep understanding of relevant equipment in order to provide support through the life of this equipment. This person will also be required to carry out machine commissioning and operator training on an as required basis.

Key Performance Areas:

  1. Provide product support to Customers in geographic area, during both, in service use of the machine and during rebuilds
  2. Assist in Customer technical issues offering support on the product both internally and externally
  3. Assist in compiling accurate data in relation to the warranty Process
  4. Assist in Machine installation, commissioning and financial job management
  5. Provide in-house technical training
  6. Manage product issue resolution to provide a more reliable product
  7. Assist in the rebuild process of machines that are geographically located in area of responsibility
  8. Coordinate equipment audits in a timely manner
  9. Offer product updates and improvements to the Customer and internally through the PLM for new and existing equipment
  10. Perform fault diagnosis and trouble shooting on equipment
  11. Assist in product risk assessments
  12. Routine Customer liaison seeking feedback and performance management of the Sandvik Product
  13. Assist in the life cycle development and maintenance strategy for the Drilling products
  14. Development of critical spares and recommended spare lists based on forecast utilization


Required Skills or Experience


Your Profile:

  1. Extensive technical experience with Modular CANBUS systems and Data Drills
  2. Extensive hydraulic knowledge including a high level of electrical systems and fault diagnosis capacity
  3. Extensive electrical knowledge including a high level of electrical systems and fault diagnostics capacity
  4. Previous training experience with mobile bolting equipment and maintenance
  5. Exposure to training and facilitation will be an advantage
  6. Excellent communication and interpersonal skills
  7. Possession of Ghanaian Drivers License is a must
  8. Strong Customer focus
  9. An understanding and awareness of safety in a heavy industrial environment
  10. Intermediate knowledge of MS office package and other computer applications

Minimum Requirements:

  1. Degree qualified Engineer or trade background with equipment technical experience
  2. Minimum, of three 93) years experience in a similar role
  3. Experience in maintaining UG products, ability to manage parts stores, international experience desirable, particularly in remote challenging environment

Special Requirements:

  1. Willingness to travel and work in remote locations for extended period of times is essential
  2. Successful applicants would be required to work at SMC sites in Ghana and other West African Countries


How To Apply

Suitably qualified applicants should send their Cv’s and application letter to the HR/Admin Manager through E-mail: [email protected] (the subject of the email should be Underground Product Support Supervisor). Or  by post to:

Sandvik Mining and Construction (Gh) Ltd
KIA – Accra
Closing 2nd Nov, 2011


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