Scbank July Recruitment 2017

Posted on :

26 Jul, 2017

Category :

Business Management Jobs in Ghana

Standard Chartered Bank Ghana Limited is a market – leading financial services brand in Ghana, listed on the Ghana Stock Exchange.

It has operated for 118 years in the country and is currently the highest priced stock on the exchange.

The Bank’s focus and commitment to developing deep relationships with clients and customers have driven its consistent growth in recent years.

Job Description

Job Title: Senior Manager Reporting And MIS

Responsibilities

To deliver operational excellence for process management with the objective of optimizing Customer & Frontline Experience- through defining and examining, and where appropriate,  re-engineering key business processes and systems for Credit
• To monitor and Manage Credit Costs
• To promote a strong operational risk management and compliance culture through ORMAF and business engagement.
• To Enhance Operational Risk Framework in Credit Risk with a focus on ensuring proper functioning of day to day controls, periodic monitoring activities, timely identification and resolution of risk issues.
• To ensure efficiency and effectiveness of decision engines and front end and portfolio management systems in the execution of new business and portfolio management strategies.
• To ensure compliance with the Bank’s risk policy and procedures.
• To ensure effective management of customer complaints and suggestions Key Roles and Responsibilities Policy and Process Management
• Review of Credit Processes to ensure operational efficiency and alignment to policies and regulatory/ compliance requirements.
• Drive process improvements to achieve differentiated customer experiences and productivity improvements.
• Liaise with respective departments to ensure processes are integrated and correctly adopted across the value streams.
• Drive resolution of a specific business or procedural issues.
• Work with team members to help drive system related projects for improved process efficiency and customer experience.
• Management and monitoring of credit costs.

Operational Risk and Quality Assurance

• Ensure adherence to the ORMAF in the identification, assessment, mitigation and control and monitoring of risk. Ensure sufficient traction and follow through management actions to mitigate identified operational risks exposure.
• Strengthen the control environment through periodic review and enhancement of the QA framework- focus on compliance of regulatory requirements and Group Credit Policies/ Processes. Ensure implementation of key control standards (KCS), related key control self-assessment (KCSA), key risk indicators (KRI) and monitoring plans for compliance and operational risk management.
• Ensure losses, risk events, policy deviations, KCSA & KRI exceptions, are recorded, reviewed and reported. Engage appropriate stakeholders to ensure timely remedial actions and escalation of situations that pose a significant risk.
• Ensure mitigation of risks in product process changes. Ensure that the operational risk implications of changes are anticipated and clearly signaled to appropriate stakeholders. Escalate to appropriate stakeholders when operational risks threaten to breach tolerances.
• Ensure preparation of Risk Function OR Profile with appropriate analysis, relevant loss, and risk reporting for the BORG and other appropriate forums. Ensure timely, accurate submission of risk information to Country BORM and Functional BORM. Escalate material and significant risk/ loss events to Group CBOR immediately and other appropriate forums within the Country Credit.
• Facilitate the socialization of audit/ control issues in country CB
• Coordinate training efforts to promote risk management and compliance culture within the Business Unit. Ensure gaps are identified and staffs are suitable training on operational risk and compliance.
• Ensure proper follow up of issues raised by CORAM and Group Internal Audit
• Ensure risk and loss information is inputted into Phoenix, and escalation where an action is not taken.
• Build Robustness in Outsourcing Framework- ownership/ documentation and other requirements.
• Review customer complaints and suggestions assigned to Credit and coordinate with relevant parties tor resolution/ implementation.

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Risk Infrastructure & Capabilities

• Effective management and optimized usage of new business and portfolio management decision engines and the interfaces with the front end and TP systems for driving of new initiatives and portfolio strategies
• Management of data flow to and from credit bureau as well as interfaces between engines and TP systems and data warehouse.
• Develop and administer user testing requirements in relation to enhancements done to front-end/ TP systems.
• Drive system related projects for improved process efficiency and customer experience.
• Interface with Business/ other Credit Streams periodically to understand and manage the expectations with regard to the infrastructure capabilities.

Qualifications and Skills

• A Master’s Degree in Banking/ Finance/ Economics with at least 5 years experience in Credit.
• Quality focused proactive leader able to effectively communicate ideas to colleagues at all levels
• Full knowledge of bank’s core products, markets and main competitors’ communication and negotiation skills with the ability to influence outcomes.
• Adequate Knowledge of Credit Policies and Processes.
• Adequate Knowledge of Central Banking Regulations/ Central Banking Act.
• Ability to manage and implement change initiatives by taking ownership and working with all stakeholders.
• Computer literacy
• Logical with accurate eye for detail
• Proactive, flexible and resilient team player
• Practical working knowledge of company, industry & banking guidelines & regulations
• Highly customer focussed with high level of interpersonal and communication skills – listening, negotiating & training.
• Ability to plan, coordinate, motivate & build teams
• Project management skills

Closing Dates 

The closing date for applications is 04/08/2017.

Please note all closing dates are given in Hong Kong time (GMT + 8 hours).  We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.


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