SportyBet Jobs 2018

Posted on :

18 Oct, 2018

Category :

Customer care Jobs in Ghana

SportyBet Group is an international sports entertainment company with licensed sports betting, gaming and media operations across a number of emerging markets with a particular focus on Africa.

Job Description

Job Title: Head Of Customer Success

SportyBet Ghana is looking for a dynamic, hard-working and experienced Head of Customer Success with a passion for sports,  technology and customer experience, looking to join our  growing team in Accra with the following skills:-

– Be able to monitor, analyze and enhance our omni-channel customer service offering (livechat, phone, email, social)

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– Take initiative to build, train and manage a large team

– Great communication and teamwork

– Advanced competency with MS Excel

– Experience with ZenDesk, Salesforce or other Customer Service & CRM Platforms

– Be able to understand and communicate users’ needs and desires via data-driven analysis of their feedback
– Have an ambitious outlook with a desire to continuously learn and grow as an individual and professional

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