Posted on :
18 Oct, 2018
18 Oct, 2018
SportyBet Group is an international sports entertainment company with licensed sports betting, gaming and media operations across a number of emerging markets with a particular focus on Africa.
Job Description
Job Title: Head Of Customer Success
SportyBet Ghana is looking for a dynamic, hard-working and experienced Head of Customer Success with a passion for sports, technology and customer experience, looking to join our growing team in Accra with the following skills:-
– Be able to monitor, analyze and enhance our omni-channel customer service offering (livechat, phone, email, social)
– Take initiative to build, train and manage a large team
– Great communication and teamwork
– Advanced competency with MS Excel
– Experience with ZenDesk, Salesforce or other Customer Service & CRM Platforms
– Be able to understand and communicate users’ needs and desires via data-driven analysis of their feedback
– Have an ambitious outlook with a desire to continuously learn and grow as an individual and professional