Stanbic Bank Ghana: IT Service Delivery Manager

Key Responsibilities

• Ensure adherence to defined IT policies
• Conduct and coordinate yearly reviews of Business to IT Service Legal Agreements
• Develop and manage an effective problem management process
• Develop adequate MIS reporting from service desk database
• Ensure that all the Bank’s IT services are available at least 99.6% of the time
• Conduct quarterly customer service feedback survey
• Drive the automation of IT service monitoring and reporting

 

Qualification, Experience and Skills

• First degree in Engineering, Computer Science, Mathematics or Statistics. Professional qualification in IT will be an added advantage
• 5 years post qualification experience in a similar role
• Proficient in the use of data and voice related equipment and Software
• Customer focus and service oriented
• An ITIL certification will be an advantage

 

How to Apply

Interested persons may e-mail their application letter and current CV to [email protected]

Closing Date: 20^th Sept. 2013