Stanbic Bank Ghana Recruiting (August 2013)

Job Title: Corporate Actions & Reconciliations Manager

JOB SUMMARY
Company Stanbic Bank
Job Description

The Role
To drive the POS / Merchant acquiring business for the Bank by developing and monetizing a profitable merchant acceptance
network for Business and Corporate banking segments, Governmental agencies and other retail customers that require
payments services.

Key Responsibilities
Deliver a consistently acceptable customer experience throughout the acquiring value chain.
Build and maintain effective operational structures supportive of the pas acquiring business.
Build and maintain key stakeholder relationships, ensuring buy­in of and alignment with acquiring business objectives.
Ensure the necessary Service Level Agreements are well defined and agreed to and that the service levels are monitored
for exceptions and where found, corrective measures are promptly employed.
Deliver the card acquiring sales budgets in line with business growth plans.
Identify risks/opportunities and where appropriate mitigate/exploit for the benefit of the organization.
Continually review the customer experience / processes and systems with a view to ensuring the best possible customer
experience.

Required Skills or Experience
Qualification, Knowledge, Experience and Skills
First degree in relevant field.
3 ­ 5 years financial services/general banking experience with at least 3 years experience required in the Merchant
Acquiring and Self Service Channels environment.
Experience required in channel services delivery, budgeting, report preparation and design.
Some experience also required in process mapping and general operational analytics.
Experience in/with technical troubleshooting to identify faults and rectify on POS.

How To Apply
Interested persons may e­mail their covering letter with current Curriculum Vitae (CV)
with the job title as the subject to:
[email protected]
Only shortlisted applicants will be contacted