Standard Bank Group Vacancy 2018

Facilitate strategy formulation and execution for the Personal Markets segments that include the following:

• Private Banking
• Executive, Achiever and Diaspora Banking

Job Description

Job Title: Head Personal Markets

• Providing Leadership and direction to achieve targeted growth and is accountable for the overall business performance for personal markets in country.
• Responsible for developing, alignment, and communicating the personal markets segment value propositions and overseeing implementation of the same through the Channels i.e. branch management, private Banking and executive banking.
• Full accountability and overall custodianship of   the Personal Markets strategy  in country and is accountable for the overall performance of Personal Markets  Banking (Financial, Sales, Service, Credit, Risk and Compliance)
• Overall accountability for Workplace Banking proposition and performance in country.

KEY RESPONSIBILITIES/ACCOUNTABILITIES

Strategy Planning and Execution  

• Assume ownership on Personal Market and products  strategic initiatives that will be aligned to PBB Africa strategy on  segment value propositions  of all customer segments  and developing a seamless migration of customers from lower end segments to high end segments to ensure  client retention and business growth.
• Assume ownership on Personal banking initiatives that will focus on increasing effectiveness in the product mix of personal markets and business Banking segments.

People Management

• Goal setting and calibration for  personal markets  aligned to overall PBB Strategy
• Performance monitoring and appraisal for personal markets teams
• Recognition of members of staff for exceptional performance
• Talent management of high potential employees
• Accreditation and relevant training and development of team members
• Coaching and setting direction and context for the team in line with PBB Strategy

 New business introduction and commercialization

• Develop  new product business cases and take ownership of new  developing service standards for  the chosen segments  focusing on:
  • Increased competitiveness to increase penetration into the chosen segments;
  • New revenue generation; and

 Country Leadership and transformation

• Establish a management and communications structure to facilitate attainment of key business objectives for personal markets in line with overall Bank strategy.
• Develop a clear  strategic positioning  to execute all personal markets key deliverables through Channels, CIB , Business Banking  whilst influencing support from  , Credit , Operations, Legal and Compliance, ALCO,  and other key stakeholders.      

 In Industry forum representation

• Assume leadership of industry forum initiatives related to Personal markets
• Ensure that all compliance and regulatory issues raised at industry forums are integrated into the planning and addressed

 Financial management

• Budgeting – Accountable for personal markets    budgets for each segment as well as Product, Bancassurance and Workplace Banking.
• Budgeting – Departmental financial targets are monitored and managed monthly, with reporting where variances exceeding set targets.
• Develop action plans for corrective action in all incidents of variance.
  • Influence Marketing Budget for departmental marketing spend and sponsorships as it relates to personal markets and products.
  • Overall accountability for PBB pricing strategy and implementation of new pricing on a regular basis to ensure country Revenue targets are attained.

Business processes

• Develop and Lead the  credit risk appetite review process for personal markets(all segments in Persona Markets including private Banking)
• Ensure that Personal Markets gives adequate input into some key processes of the Bank e.g. Operational risk  self assessments and review
• Lead the budgeting process including sales budgeting which will be implemented through branch channels and other  non sales channels
• Ensure that all people management, operational risk management, and customer service management processes are adhered to.

PREFERRED QUALIFICATION AND EXPERIENCE

• A business degree
• A  post graduate business or masters degree  qualification
• A 3 year commercial qualification or a technical qualification

Experience

• At least 8 years experience in the Banking industry.
• 3 of which must have been in a senior management role.
• Experience in management personal banking segment is key.

KNOWLEDGE/TECHNICAL SKILLS/EXPERTISE

• Thorough knowledge and understanding of the features, benefits and value propositions of the respective value propositions and Group Company product/ service offerings.
• A thorough conceptual knowledge and understanding of the principles and practices of business economics and the current business economic environment.
• Strong negotiation and conflict management skills to create a cooperative and collaborative working environment where conflict is defused and managed.
• Financial Acumen: Financial Modelling capability, activity based costing, financial analysis (evaluating and identifying trends), complex cash flow cycles (industry/ sector specific)
• Good knowledge of general Banking practices and procedures.
• A thorough working knowledge of multi-level products available and pricing structures.
• Knowledge of competitor product offerings/ channels/ operational and marketing tactics.
• A good knowledge of administration processes and procedures pertaining to Business Banking transactions
• Consulting skills
• People Management
• Retail Banking knowledge
• Strong Business acumen