Standard Chartered Bank Ghana Recruitment 2018

We are a leading international bank focused on helping people and companies prosper across Asia, Africa, and the Middle East.

To us, good performance is about much more than turning a profit.  It’s about showing how you embody our valued behaviors – do the right thing, better together and never settle – as well as our brand promise, Here for good.

We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realize their full potential and make a positive contribution to our organization. This, in turn, helps us to provide better support to our broad client base.

Job Description

Job Title: Associate, Relationship Manager, Priority Banking

The Role Responsibilities

In/outbound Exiting-to-Bank(ETB) advice & sales

• Portfolio of “high-value”  Priority Clients besides other clients
• Engage Affluent & hidden Affluent in advisory conversations with analytics support and collaboration with Wealth Specialists
• Meet clients when required (per contact plan- all client should be cover via phone call or visits/email within a month)
• Prepare and educate clients on all solutions

New-to-Bank referrals from clients

• Acquire and activate new Affluent/potential Affluent clients referred from ETB clients directly to Priority Banking/Team

Methodically engage (remote)

• Have complete knowledge of the clients in terms of the profile & assets
• Engage in analytics-backed need-based conversations

Meet & cross-sell (remote & in-person)

• Meet priority clients  in person to meet advisory needs(once a month/quarter)
• Connect client with specialists
• Help Set up products
• Conduct/connect for periodic Client Due Diligence procedures
• Avoid misspelling

Services (remote)

• Refer most service activities to Client Service Managers/Officers
•      Connect to the client and close referrals given (remotely or in-person)
• Explain proposition & requirements in full

Meet, cross-sell (in person)

• Have to need base conversation and determine further needs
• Offer  products and CVP & initiate cross-sell
• Conduct/connect for CDD
• Educate and conduct initial set up for online, ATMs, Client Centre

Our Ideal Candidate

Product broadening

• Must possess enhanced knowledge on Priority Banking solutions
• Have knowledge about the Market and competition
• Leadership and mentoring capabilities

Client engagement

• Presentation and soft skills tailored to engaging Affluent Clients
• Internal stakeholder engagement skills
• Ability to drive and manage client interaction
• Communication and presentation skills