Standard Chartered Bank Nov. Recruitment 2018

Posted on :

7 Nov, 2018

Category :

Banking Jobs in Ghana

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit.  It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.

We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base

Job Description

Job Title: Relationship Manager Priority Banking

The Role Responsibilities


In/outbound ETB advice & sales

  • Portfolio of “high-value”  Priority Clients besides other clients
  • Engage Affluent & hidden Affluent in advisory conversations with analytics support and collaboration with Wealth Specialists
  • Meet clients when required (ie once a month)
  • Prepare and educate clients to interacting via online, Client Centre

NTB referrals from clients

  • Acquire and activate new Affluent/potential Affluent clients referred from ETB clients directly to Priority Banker/Team

Engaging and deepening activities

  1. Methodically engage (remote)
  • Have complete knowledge of the clients in terms of the profile & assets
  • Create analytics-backed next best conversation

Needs/Achor Products

  • Individual banking products (PL, CASA. etc), Wealth Products
  1. Meet & deep sell (remote & in person
  • Meet in person to meet advisory needs(once a month/quarter)
  • Connect client with specialists
  • Set up products
  • Conduct/connect for periodic CDD
  • Conduct fulfillment & activate
  1. Services (remote)
  • Refer most servicing activities to Client Service Managers
  • As needed by clients

Acquiring on referrals

  1. Connect & prepare (remote)
  • Connect & start up referred leads
  • Explain proposition & requirements in full

Needs/anchor products

  • PL, CASA, Wealth Products

Meet, deep sell & train (in person

    • Meet, listen and determine further needs
    • set up anchor products & initiate cross-sell
    • Conduct/connect for CDD
    • Educate and conduct initial set up for online, ATMs, Client Centre
    • Conduct fulfillment & activate

Product broadening

  • Enhanced multi-product Priority knowledge
  • Market and competition knowledge


Client engagement

  • Presentation and soft skills tailored to engaging Affluent Clients
  • Internal stakeholder engagement skills
  • Closing deals
  • Ability to drive and manage client interaction
  • Communication and presentation skills
  • Negotiation and objection handling
  • Client training on digital solutions
  • Acquiring from individual client referrals
  • Actively engaging during the first 3 months
  • Supporting the client on any client-initiated needs
  • Proactively reaching out to client for advice discussions
  • Delivering on transact-ions, service requests, mobile/online training
  • Proactively engaging with the “Hidden Affluent”
  • Updating CDD
  • Managing Client’s credit situation

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