Supertech (STL) Ltd Jobs (2017 Jobs)

SuperTech Ltd has been successfully delivering information and communications technology (ICT) solutions to corporate and government clients, as well as small businesses, for over a decade. From our base in Ghana, we provide a comprehensive, end-to-end service, covering communications, information systems, applications development, data centers and systems solutions. We are committed to the economic and social growth of Ghana

Job Description

Job Title: Quality Manager

PURPOSE
To coordinate and supervise the processes and quality management system of the company.

Duties

• Formulates and implements quality management strategy.
• Leads quality processes, quality assurance and quality control.
• Establishes processes, writes and updates procedures and work instructions.
• Oversees the establishment of the ISO 9001 compliant quality management system.
• Maintains and improves the ISO 9001 compliant quality management system
• Ensures the quality management system conforms to customer, regulatory and legal requirements.
• Conducts periodic management review meetings and follow up action plans
• Promotes quality culture throughout the company
• Provides consultative and advisory processes with all departments on Quality Management and Process improvement.
• Decides on corrective actions and follow up on corrective actions.
• Liaises with departments to identify risks and to implement their mitigation actions
• Maintains contact with staff on regular basis to explain processes and communicate ISO standards and developments.
• Perform quality audits.
• Measures customer satisfaction.
• Analyses supplier and vendor evaluations
• Measures the performance of work processes; manages quality failures and customer complaints.
• Reports the findings on his/her evaluations, measurements and audits to management

EXTERNAL RELATIONS

• Maintains contact with ISO consultant and adapt to new developments in international standards for quality assurance.
• Maintains contact with GSA and other relevant bodies to adhere to best practices.
• Coordinate the certification process including surveillance and transition audits