Tigo Ghana Recruits Outbound Call Centre Executives

Posted on :

6 Jan, 2014

Category :

Telecoms Jobs in ghana

As one of the world’s Telecommunication companies, we are incessantly developing innovative products and services for our customers in emerging markets. We understand that innovation is created by employees and we treat our employees as our most important assets. We help our employees discover and develop the talents they possess although employees are responsible for their own development. We believe that a job description is just the starting point of what employees can accomplish. We offer many opportunities, both formal and informal, to help employees develop. We trust that the best learning happens on the job.
Tigo Ghana Recruits Outbound Call Centre Executives 

Role Purpose

•   Contacting Tigo Customers in line with specified call centre outbound campaigns and inbound operations.
•   Obtaining and recording data accurately on all required customer contacts.
•   Meeting specified sales and performance quotas as determined for all campaigns and day to day operations

Key Responsibilities

•   Make telephone calls to prospects
•   Keep accurate and detailed records of calls made and results achieved
•   Achieve the revenue target from selling products & services.
•   Track, understand and manage personal performance on a daily basis
•   Attend all briefings
•   Demonstrate a thorough understanding of Tigo  products and services and the objectives of specific campaigns
•   Maintain confidentiality
•   Act as a  Tigo Ambassador and represent its interests at all times
•   Use Tigo script guidelines appropriately and follow detailed briefs to conduct campaign calls
•   Provide feedback and input for the scripting process
•   Record details of opportunities and prospects as required

Qualification Required & Experience

•   Bachelor Degree
•   Experience in sales and customer service


•   Outbound calling or customer service experience
•   Excellent verbal communication skills and strong telephone manner in English and Twi
•   Ability to write accurate follow up notes for business reporting purposes
•   Proven track record in a sales environment
•   Attention to detail
•   Computer literate and experience in mobile phone based products
•   Knowledge of the telecom industry an advantage
•   Mature and stable attitude with a capability to discuss business issues
•   Confident, self motivated and results  driven
•   High personal standard and goal oriented
•   Friendly personality and team player
•   Customer Oriented
•   Strong analytical skills and problem solving skills


Location: Accra

How To Apply For The Job

Interested and qualified candidates should

Click Here To Apply Online

Closing Date: 31 January, 2014

When you join Tigo, you join a team where your skills, ideas and technical know-how can do more than contribute to the bottom-line. You’ll be exposed to enormous experience, great network and a workforce full of talents with youthful exuberance.

At Tigo we are all salesmen and we are responsible for our own development. We consider each vacancy as a development opportunity for Tigo Employees and we develop both the business and people together.

Anybody asking you to pay money to schedule your interview or offer you job may be a scam

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