Posted on :
5 Sep, 2018
5 Sep, 2018
Under the guidance and direct supervision of the ICT Associate, the ICT Support Assistant provides ICT and administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure. The ICT Support Assistant promotes a client-oriented approach.
Job Title: ICT Assistant
Duties and Responsibilities
1. Supports implementation of ICT management systems and strategies, focusing on achievement of the following results:
Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment.
Support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services.
Provision of inputs to the CO administrative business processes mapping and implementation of the internal standard operating procedures (SOPs).
Provision of inputs to preparation of results-oriented workplans.
2. Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:
Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
Assistance in the installation of commercial and in-house developed software and related upgrades
Assistance in upgrading patch and anti-virus programs on a timely basis.
Monitoring of file server traffic, usage and performance on a frequent and regular basis.
Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.
3. Supports networks administration, focusing on achievement of the following results:
Assistance in trouble-shooting and monitoring of network problems.
Response to user needs and questions regarding network access.
Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance to organization of off-site storage of backups.
4. Provides administrative support, focusing on achievement of the following results:
Maintenance of an up-to-date inventory of software and hardware.
Maintenance of a library of ICT related reference materials.
Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
Maintenance of the filing system ensuring safekeeping of confidential materials.
Extraction of data from various sources.
Research and retrieval of l data from internal and external sources; preparation of statistical charts, tables and reports as required.
Provision of ICT support to key events.
5. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:
Participation and assistance in the organization of training for the CO staff on ICT issues.
Sound contributions to knowledge networks and communities of practice.
Building Strategic Partnerships
Level 1.1: Maintaining information and databases
Analyzes general information and selects materials in support of partnership building initiatives
Promoting Organizational Learning and Knowledge Sharing
Level 1.1: Basic research and analysis
Researches best practices and poses new, more effective ways of doing things
Job Knowledge/Technical Expertise
Level 1.1: Fundamental knowledge of processes, methods and procedures
Understands the main processes and methods of work regarding to the position
Identifies new and better approaches to work processes and incorporates same in own work
Strives to keep job knowledge up-to-date through self-directed study and other means of learning
Demonstrates good knowledge of information technology and applies it in work assignments
Promoting Organizational Change and Development
Level 1.1: Presentation of information on best practices in organizational change
Demonstrates ability to identify problems and proposes solutions
Strategic Alignment of Management Practice (HQ & RSCs)
Level 1.1: Collecting information, identifying best practice
Gathers information on best practices in the relevant management practice in his/her area of responsibility
Design and Implementation of Management Systems
Level 1.1: Data gathering and implementation of management systems
Uses information/databases/other management systems
Level 1.1: Maintains effective client relationships
Reports to internal and external clients in a timely and appropriate fashion
Organizes and prioritizes work schedule to meet client needs and deadlines
Promoting Accountability and Results-Based Management
Level 1.1: Gathering and disseminating information
Gathers and disseminates information on best practice in accountability and results-based management systems
Demonstrating/safeguarding ethics and integrity
Demonstrate corporate knowledge and sound judgment
Acting as a team player and facilitating team work
Facilitating and encouraging open communication in the team, communicating effectively
Creating synergies through self-control
Learning and sharing knowledge and encourage the learning of others. Promoting learning and knowledge management/sharing is the responsibility of each staff member.
Informed and transparent decision making