Vodafone August Jobs 2017

Vodafone in Ghana is an operating company of Vodafone Group Plc., the world’s leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States.

Vodafone is the only total communications solutions provider – mobile, fixed lines, internet, voice and data – and is currently unmatched in providing fixed line and internet services – the leader and the first choice for Ghanaians. We are the second ranked operator in mobile with a huge potential to take over the market.   As a corporate body, we value our customers and constantly build key relationships with the private sector and government. Our goal is to be the communications leader in an increasingly connected world. We aim to provide the kind of innovative and responsive service for which the Vodafone Group is recognized worldwide.

Job Description

Job Title: Customer Service Engineer

Role Purpose

To survey, install, provide and maintain Fixed Voice and Broadband Last-mile connectivity (via Copper and Fibre) to customers.

Responsibilities

To comply with the FS Customer Service Engineers’ Job standards and behaviours in conjunction with the requirements detailed in this Job

Description

Ensure only work that is covered by Service Orders and issued thru’ the JM by Schedule Controllers are carried out at the customer’s premise.
Set off to customers’ premises only after confirmation with the customer of their availabilities.
Testing and configuration of Line-drivers, modems, routers and other Customer-End-Equipment.
Use a Motorola MC65 to access the Job Manager for all field works to cover allocated jobs by schedule controllers for all Surveys, Installations, and Repair jobs and maintain high quality of workmanship standards whilst being efficient and cost effective
Update job status on PDAs with relevant resolution codes and get customer sign off at all times and ensure all work is carried out in compliance with Vodafone safety requirements.
To ensure Network/Data records are updated on job completion.
In all cases where jobs cannot be executed, he/she should explain to the customers and close tasks using appropriate resolution codes on the PDA.
Electronics & Electrical Engineering Part II or its equivalent.
Extensive knowledge in Telecommunication networks architecture
Hand-on experience on IP Networks and infrastructure
Experience in the design and/or implementations of the last-mile of Lease-lines, WAN and data services
Working and understanding of IP/MPLS VPN technologies
Basic PABX Configuration
Basic IT skills
CCNA is an added advantage
Must have clean driving record, and possess valid driving incense
Location : Accra Vodafone Accra Office
Job Type : Full-time
Employment Type : Fixed Term Contract
Closing Date : 11-Aug-17, 11:59:00 PM