Vodafone Ghana Jobs 2022

Job Description

Job Title: Quality Assurance Manager

Role Purpose

• Vet prospective customer documentation per Vodafone policies.
• Liaise with other national agencies, to enable vetting decision-making.
• Continuously monitor and recommend new ways to minimize risk of onboarding bad customer
• Monitor EBU quality metrics to meet business objectives.

Core Competencies, Knowledge And Experience

• Able to work independently, self-directed, and solutions-oriented
• Analytical thinking and good decision- making skills
• Relevant experience in Telecom industry and post-paid customer life cycle management
• Customer-focused and commercially aware
• Process Re-engineering skills
• Strong relationship management skills
• Excellent numeracy skills

Key Performance Indicators

• CXX KPIS
• Process compliance

Skills

Dynamic Prioritisation and Multi Tasking

Customer Journey Knowledge

Ownership

Coaching and Mentoring

Building Rapport

Expert Communication

Empathy

Drives Continuous Improvement