Walk In Solutions Jobs 2019

Posted on :

18 Jul, 2019

Category :

Administrative Jobs in Ghana

Job Description

Position Title: Head –After Sales & Service

Reporting To: Head-Auto Distribution,Ghana.

Location: Accra, Ghana.

Role Expectations :

1.     Lead and drive the development of workshop & spare parts function in line with strategic and business plans and values, working closely and collaboratively with the Business Heads to assist in the delivery of cohesive, high quality services & spares networks.

2.     To assist in the delivery of cohesive, high quality services & spares networks.3.     Manage & control operational, fixed & variable cost so as to ensure that the total investment in spare parts is commensurate with the turn over being achieved.

4.     Will be responsible for relationship management with channel partners, suppliers & dealer service development in order to maximize business opportunities

5.     Lead, develop & mentor the team to ensure high standards of service delivery and adherence to timelines

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6.     Ensure operational dexterity and adherence of all systems, procedures, SOPs/ SLAs in order to maintain uniformity & render good service

7.     Develop and implement marketing programs and campaigns to augment

sales and sales forecasts for the spare parts business.Key Skills required :

·       Deep understanding of the design of appropriate technology and relevant operational and strategic economic development activities in West Africa

·       Very strong technical competence; should have working knowledge of ERP; having managed AMC & SLA

·       Professional experience in supporting/managing complex networked systems and an enterprise data center. At least two years of technical experience must have been in a supervisory or management capacity.

·       Exceptional management, organizational and coordination skills with proven ability to prioritize and control a demanding workload and work effectively under pressure to meet tight deadlines

·       Ability to build a connection to key stakeholders and establish credibility quickly


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