WHO Ghana: National Professional Officer/Operations Officer

Posted on :

5 Mar, 2012

Category :

NGO Jobs in Ghana, Non Profit Organisation Jobs

Grade: NOB
Duty Station: Accra, Greater Accra Region

Purpose of the Post:
To provide overall coordination of administrative and support services to WHO Country Management Support Unit including work-plan development, and to ensure the provision of the full range of services covering the GSM end-to-end process.Objectives of the Programme and of the immediate unit of field activity (overview of the programme):

Country Management Support Units have been established in the organisational structure to provide support for Managers and staff to fully assume their responsibilities in the GSM environment and to ensure compliance with organisational policies and procedures, rules and regulations on all administrative and financial matters and transactions in the context of an Enterprise Resource Planning (ERP) system.

Organisational Context (Describe the work environment; the role of the individual within the team – team member, specialist, advisor, facilitator, coordinator/manager, representative, expert, authority in the field, etc.; available guidelines and degree of independence in decision making; and nature and purpose of contact within and outside the Organisation):

Under the direct supervision of the WHO Representative and the overall guidance of the Inter-country Management Support Manager, the NPO/Operations Officer coordinates work to be implemented in and outside GSM by the WCO, along the lines of end-to-end processes for all functional areas. This position is instrumental in the provision of direct support and services to the WCOs concerned and the incumbent will lead a multi functional team. He/she will use GSM related documents, WHO Policies, Rules and Regulations as guidance, consult and interact with other team members within the Regional Office Management Support Unit (RSU), Inter-country Support Units (ISU), Country Management Support Units (CSU), the Headquarters and the Global Service Centre.

Summary of Assigned Duties:

  • The incumbent overseas a team performing functions on the basis of the end-to-end process as designed in GSM.
  • He/she coordinates different areas of activities such as Programme Management, Procurement and Inventories Management, Travel and Meetings Management, Human Resources Management, and Workplan/Award Management; Prepares regular management reports on implementation of WCO workplans including contribution to the preparation of statutory reports and acts as focal point for internal and external audits


Required Skills or Experience


  1. Communicating in a credible and effective way;
  2. Producing results;
  3. Moving forward in a changing environment;
  4. Ensuring the effective use of resources;
  5. Promoting WHO’s position in Health leadership

Functional Skills and Knowledge:

  • Good knowledge of WHO Results-Based Management framework and related business processes
  • Knowledge of Oracle projects and Oracle Financial or similar ERP applications and systems
  • Sound knowledge of the Organisation’s policies and practices, as well as project management principles and their application within WHO;
  • Ability to act independently and exercise sound judgment;
  • High level of organisational and analytical ability, combine with good oral and written communication skills;
  • Proven ability to maintain and establish excellent interpersonal working relations and to work with competing priorities under pressures


  • University degree in Management, Public Administration, Laws, Social Sciences and/or related field or Public Health


  • Post graduate diploma or professional certification in project management or related field

Essential: At least 2 to 5 years of professional experience with an emphasis on programme management, budgeting, Human Resources Management, Procurement and/or Travel


  • Good knowledge of WHO programme management and end-to-end business processes as designed in the Global Management System; Experience in project management ideally in the UN System and/or a public health context; Good knowledge of GSM System or similar ERP Systems; Experience with staff training in the use of management information systems


  • Excellent knowledge of English or French, with the ability to work in the other language

Other Skills:

  • Excellent knowledge of Microsoft applications (e.g. Excel, Word, PowerPoint, etc) with an emphasis on Excel or a similar workbook application


How To Apply

Applications including CVs should be addressed to:

P. O. BOX MB 124



Offer valid till: 16 Mar, 2012

Anybody asking you to pay money to schedule your interview or offer you job may be a scam

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