World Food Programme Currently Recruiting (2017 March)

Posted on :

13 Mar, 2017

Category :

IT Jobs in Ghana

The World Food Programme is the world’s largest humanitarian agency, fighting hunger worldwide

Assisting 80 million people in around 80 countries each year, the World Food Programme (WFP) is the leading humanitarian organization fighting hunger worldwide, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.
As the international community has committed to end hunger, achieve food security and improved nutrition by 2030, one in nine people worldwide still do not have enough to eat. Food and food-related assistance lie at the heart of the struggle to break the cycle of hunger and poverty.
On any given day, WFP has 20 ships, 70 planes and 5,000 trucks on the move, delivering food and other assistance to those in most need. Every year, we distribute approximately 12.6 billion rations at an estimated average cost per ration of US$ 0.31. These numbers lie at the roots of WFP’s unparalleled reputation as an emergency responder, one that gets the job done quickly at scale in the most difficult environments.

Job Description

Job Title:  IT Operations Assistant

Post Grade: G5

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Under the direct technical supervision of the IT Operations Associate in Accra and Administrative direction from the Head of Sub Office in Tamale, the incumbent will:

  • Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.
  • Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
  • Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided staff.
  • Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
  • Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
  • Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
  • Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
  • Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
  • Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
  • Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
  • Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
  • Provide backstopping support to the Country Office and UNHRD in the absence of the Country Office IT focal.
  • Provide technology support to projects intervention and partners including SCOPE.
  • Ensure high performance of corporate beneficiary management system.
  • Perform other related duties as required.

Required Skills or Experience

  • Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.
  • Fluency in both oral and written communication in English.
  • Has experience analyzing service management results and development service enhancement recommendations.
  • Has participated in business process re-engineering efforts and identified service management improvements. Has experience participating in procurement/budgeting process.
  • Has strong knowledge and practical skill in electronics, electricals and telecommunications.
  • Demonstrate high capabilities in troubleshooting and repairs of office electronic equipment.

How to Apply

Applicants should submit their applications and CV on line including 3 references to:www1.wfp.org/careers/job.openings and follow the steps

QUALIFIED FEMALE CANDIDATES ARE ENCOURAGED TO APPLY.
ONLY SHORTLISTED CANDIDATES MEETING THE CRITERIA WILL BE CONTACTED.


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