World Vision Jobs (November 2016)

Posted on :

16 Nov, 2016

Category :

IT Jobs in Ghana

World Vision started working in Ghana in 1979. It currently implements 32 Area Development Programmes (ADPs) in all the 10 administrative regions in Ghana and seven major special projects. These directly benefit about two million people through health and nutrition, water and sanitation, education, food security, micro-enterprise development and Christian Commitments programmes.

Today World Vision, together with micro-finance subsidiary Vision Fund International, is one of the world’s leading humanitarian organisations. Over 40,000 staff members (including part time and temporary staff and employees of micro-finance institutions) implement programmes of community development, emergency relief and promotion of justice in nearly 100 countries.

In October 2010, UN Secretary-General Ban Ki-moon sent this video to World Vision Korea, to congratulate the organisation on its 60th anniversary.

Job Description

Job Title: IT Manager II

Position location to be determined by the home country of successful candidate within the West Africa Region where WVI is registered to operate.

Purpose Of Position

The IT Manager II role is responsible for supporting and maintaining global IT processes and standards within their Hub. Individuals in this role manage services provided to two or more field office locations within a region.

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.

IT Leaders are also responsible for analyzing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.

To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.




  • Responsible for developing and communicating the IT operating plan.
  • Provides input into the IT strategy to enable the regional strategy.
  • Actively contributes to the Hub leadership team.
  • Provides input to the regional leadership team.

Stakeholder Engagement

  • Responsible for managing key stakeholder relationships.
  • Responsible for documenting customer requirements and taking them through the demand management process.
  • Responsible for measuring and reporting on customer satisfaction.

Standards And Policies

  • Provides input into the development of standards, policies and processes.
  • Responsible for implementing standards, policies and processes.

IT Operations

  • Accountable for the delivery of IT services in the Hub according to service level expectations.
  • Responsible for ensuring service management processes are understood and followed.
  • Accountable for managing the IT asset inventory.
  • Accountable for implementation of the IT operating plan.

Customer Service

  • Responsible for service desk queue management.
  • Accountable for the provision of customer support.
  • Accountable for providing support for global and local applications according to existing processes and SLA.
  • Responsible for the management of customer expectations throughout the service life cycle.


  • Accountable for developing and managing IT budget.

Vendor Management

  • Responsible for contract management.
  • Identifies contract performance problems.
  • Responsible for engaging and paying vendors.

People Management

  • Promotes the spiritual development of staff.
  • Meets regularly with team to gather work statuses.
  • Discusses work progress and obstacles.
  • Provides advice, guidance, encouragement and constructive feedback.
  • Ensures work, information, ideas, and technology flow freely across teams.
  • Establishes measurable individual and team objectives that are aligned with business and organizational goals.
  • Documents and presents performance assessments.
  • Recognizes and rewards associates commensurate with performance.
  • Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.
  • Identifies the roles, skills and knowledge required to achieve goals.
  • Ensures staff has the resources and skills needed to support all work initiatives within the assigned function or Center of Competency (COC).
  • Responsible for IT workforce deployment activities.

Knowledge, Skills & Abilities

  • Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
  • Requires experience in supervising and building relationships with people at a variety of levels.
  • Typically has 5 to 7 years of relevant IT and business work experience.
  • Requires demonstrated ability to launch and deliver a single IT project on time and within budget.
  • Willingness and ability to travel domestically and internationally, as necessary.

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