{"id":11185,"date":"2013-06-27T09:10:10","date_gmt":"2013-06-27T09:10:10","guid":{"rendered":"https:\/\/joblistghana.com\/?p=11185"},"modified":"2016-11-18T09:17:24","modified_gmt":"2016-11-18T09:17:24","slug":"british-high-commission-accra-accepting-cvs","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/british-high-commission-accra-accepting-cvs.html","title":{"rendered":"British High Commission Accra Accepting CV&#8217;s"},"content":{"rendered":"<div>\n<p><strong>Job Title: System Administrator<\/strong><\/p>\n<p><strong>The British High Commission<\/strong> has one vacancy for a full-time locally-engaged B3 (L) Service Delivery Officer commencing as soon as possible.<\/p>\n<p>UK Visa International (UKVI) is the overseas arm of the UK&#8217;s immigration control.\u00a0 It has visa offices in 160 locations throughout the world. The Accra Visa Section handles nearly 50,000 per annum.<\/p>\n<p>The visa section is 45-strong, combining UK-based and locally-engaged staff in a team that is committed to providing a first-class service. This includes making fair and defensible decisions on visa applications quickly, balancing the need for a high level of customer service with the requirement to maintain the integrity of the UK\u2019s immigration controls. The Accra Visa Section wants to be at the forefront of innovation, always prepared to react positively to change and try new ways of working.<\/p>\n<p>This position is ideally suited to someone who has a proven ability of working in a fast-paced and challenging environment as part of a large and diverse team of people, committed to achieving clear service delivery goals.\u00a0\u00a0<strong>The main elements of the job include:<br \/>\n<\/strong><\/p>\n<ul>\n<li><span style=\"text-decoration: underline;\"><strong>Customer service<\/strong><\/span><strong>:\u00a0<\/strong>overseeing correspondence unit, ensuring complaints are logged and replies sent within customer service standards; weekly reconciliation of visa fee certificates and reconciliation of World Pay accounts; assistance with User Panel meeting planning; line management of Customer Services Officer.<\/li>\n<li><span style=\"text-decoration: underline;\"><strong>Growth Agenda:<\/strong><\/span><strong>\u00a0<\/strong>monitoring Priority Service standards, monitoring and responding to Business Express correspondence; lead for UKVI on communications committee; liaise with the UK Trade and Industry section, within the High Commission, for updates on business groups<\/li>\n<\/ul>\n<ul>\n<li><span style=\"text-decoration: underline;\"><strong>Liaison with staff and other posts:<\/strong><\/span><strong>\u00a0<\/strong>collate and monitor transit time information for other posts; monitor hotline to other posts; promote staff survey returns; analysis of staff survey results.<\/li>\n<\/ul>\n<ul>\n<li><span style=\"text-decoration: underline;\"><strong>Post Decision:<\/strong><\/span><strong>\u00a0<\/strong>Monitor appeals spreadsheet, liaising with appeals team and Entr Clearance Managers (ECMs), ensuring statistics are accurate and timely; work with ECM to streamline appeals; oversee appeals unit.<\/li>\n<\/ul>\n<ul>\n<li><span style=\"text-decoration: underline;\"><strong>Management Team<\/strong><\/span>: attend and contribute to weekly team meetings; report preparation.<span style=\"font-size: 13px;\">\u00a0<\/span><\/li>\n<\/ul>\n<\/div>\n<div>\n<p><strong>Required Skills or Experience<\/strong><\/p>\n<p><strong>The skills\/attributes of the successful applicant will include:<\/strong><\/p>\n<ul>\n<li>good communication with excellent spoken and written English<\/li>\n<li>computer literacy<\/li>\n<li>the ability to remain customer focused, polite and courteous under pressure<\/li>\n<li>the ability to work quickly and reliably with little supervision<\/li>\n<li>ability to work well under pressure<\/li>\n<li>excellent team players<\/li>\n<li>flexibility and a positive attitude to working in a forward-thinking, modern and motivated department, which is working at the forefront of visa work.\u00a0 We are committed to improving standards and procedures, and are looking for like-minded colleagues.<\/li>\n<\/ul>\n<p><span style=\"text-decoration: underline;\"><strong>Core Competences<\/strong><\/span><\/p>\n<ul>\n<li>Delivering results<\/li>\n<li>Customer focus<\/li>\n<li>Working with others<\/li>\n<li>Communicating and influencing<\/li>\n<\/ul>\n<p>Applicants should demonstrate, in their application, how they meet the competence requirements, which will be tested in more detail at interview.<\/p>\n<p><strong>The successful applicant will need to:<\/strong><\/p>\n<ul>\n<li>Observe the Foreign and Commonwealth Office\u2019s diversity and equality policies<\/li>\n<li>Show some flexibility over working hours<span style=\"font-size: 13px;\">\u00a0<\/span><\/li>\n<\/ul>\n<\/div>\n<div>\n<p><strong>How To Apply<\/strong><\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Information for applicants<\/strong><\/span><br \/>\nThe monthly salary range for B3 (L) positions in the BHC starts at GHS 2,061.<\/p>\n<p>Candidates should send their CV and a covering letter, of no more than one side of A4, plus the completed application form which can be found on this link:<\/p>\n<p><a href=\"https:\/\/www.gov.uk\/government\/world\/organisations\/british-high-commission-accra\/about\/recruitment#current-vacancies\">https:\/\/www.gov.uk\/government\/world\/organisations\/british-high-commission-accra\/about\/recruitment#current-vacancies<\/a><\/p>\n<p>to:<\/p>\n<p><a href=\"mailto:UKVI.Accra@fco.gov.uk\">UKVI.Accra@fco.gov.uk<\/a><\/p>\n<ul>\n<li>The subject line must read \u201cB3 (L) Service Delivery\u201d.<\/li>\n<li>The deadline for applications is 8th July 2013.<\/li>\n<li>Interviews will likely take place at the end of July.<\/li>\n<\/ul>\n<p>Regrettably only those candidates short-listed for interview will be contacted.<br \/>\nApplications will only be considered from those who have already established their ability to work in Ghana. The British High Commission does not sponsor work permit applications.<br \/>\nIf you have any questions about the role please contact\u00a0<a href=\"mailto:UKVI.Accra@fco.gov.uk\">UKVI.Accra@fco.gov.uk<\/a><\/p>\n<p>The British High Commission, Accra is an Equal Opportunities Employer<\/p>\n<p>More information about the work of the British High Commission in Ghana can be found at\u00a0<a href=\"http:\/\/ukinghana.fco.gov.uk\/en\/\">http:\/\/ukinghana.fco.gov.uk\/en\/<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Job Title: System Administrator The British High Commission has one vacancy for a full-time locally-engaged B3 (L) Service Delivery Officer commencing as soon as possible. UK Visa International (UKVI) is&#8230;..<\/p>\n","protected":false},"author":1,"featured_media":9973,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[81,1],"tags":[42],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/joblistghana.com\/wp-content\/uploads\/jobs.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-2Up","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/11185"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=11185"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/11185\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media\/9973"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=11185"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=11185"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=11185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}