{"id":11408,"date":"2013-09-13T09:39:26","date_gmt":"2013-09-13T09:39:26","guid":{"rendered":"https:\/\/joblistghana.com\/?p=11408"},"modified":"2016-11-17T09:44:53","modified_gmt":"2016-11-17T09:44:53","slug":"stanbic-bank-ghana-it-service-delivery-manager","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/stanbic-bank-ghana-it-service-delivery-manager.html","title":{"rendered":"Stanbic Bank Ghana: IT Service Delivery Manager"},"content":{"rendered":"<p><strong>Key Responsibilities<\/strong><\/p>\n<ul>\n<li>Ensure adherence to defined IT policies<\/li>\n<li>Conduct and coordinate yearly reviews of Business to IT Service Legal Agreements<\/li>\n<li>Develop and manage an effective problem management process<\/li>\n<li>Develop adequate MIS reporting from service desk database<\/li>\n<li>Ensure that all the Bank\u2019s IT services are available at least 99.6% of the time<\/li>\n<li>Conduct quarterly customer service feedback survey<\/li>\n<li>Drive the automation of IT service monitoring and reporting<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Qualification, Experience and Skills<\/strong><\/p>\n<ul>\n<li>First degree in Engineering, Computer Science, Mathematics or Statistics. Professional qualification in IT will be an added advantage<\/li>\n<li>5 years post qualification experience in a similar role<\/li>\n<li>Proficient in the use of data and voice related equipment and Software<\/li>\n<li>Customer focus and service oriented<\/li>\n<li>An ITIL certification will be an advantage<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>How to Apply<\/strong><\/p>\n<p>Interested persons may e-mail their application letter and current CV to\u00a0<strong><a href=\"mailto:recruitmentghana@stanbic.com.gh\">recruitmentghana@stanbic.com.gh<\/a><\/strong><\/p>\n<p>Closing Date: 20<sup>th<\/sup>\u00a0Sept. 2013<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Key Responsibilities Ensure adherence to defined IT policies Conduct and coordinate yearly reviews of Business to IT Service Legal Agreements Develop and manage an effective problem management process Develop adequate&#8230;..<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[31],"tags":[132],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-2Y0","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/11408"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=11408"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/11408\/revisions"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=11408"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=11408"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=11408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}