Job Purpose :
\nTo acquire new business and deepen existing customer relationships for the mass target market segment while providing the appropriate service standards
\nTo manage the customer service function to ensure the delivery of quality service to
\ncustomers, to project a professional and warm image, and contribute towards
\ncontinuous improvement in customer service quality.<\/p>\n
<\/p>\n
Key Responsibilities :<\/strong> <\/p>\n KNOW HOW AND EXPERIENCE<\/p>\n \u2022 1st Degree\/ACIB\/relevant professional banking qualification <\/p>\n How To Apply<\/strong> – Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information) It usually takes 15 \u2013 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.<\/p>\n
\n1. Manage service delivery, to review output of tellers, customer service officers and Service Ambassadors to ensure adherence to branch service standards. To manage\/recommend workflow changes, where appropriate, for greater efficiency.
\n2. Responsible for all customer Deliverables \u2013 Cards, Pins and Cheques books
\n3. Ensure all policies and processes on Deliverables are strictly adhered to.
\n4. Resolve exceptional investigations and liaise with other functions to ensure issues are resolved
\n5. Analyse and ensure timely and accurate reporting of management statistics
\n6. Supervise service staff, coach and train new recruits
\n7. Ensure service staff are equipped with knowledge of products and service, achieve grooming standards and are friendly, responsive and providing personalized services to customers
\n8. Supervise and coach customer assistants on sales tag-ons and referrals
\n9. Ensure compliance with
\na. \u201cGuidelines and Procedures on \u201cKnow your Customer\u201d for Account Opening and \u201cGuidelines and Procedures on cross-Border Account Opening Referral\u201d issued by Group Business and Operations risk
\nb. Controls and Procedures on \u201cKnow your Customer\u201d and Customer Due Diligence introduced to address money laundering prevention and compliance risk
\nc. \u201cGuidelines for the submission of Suspicious Transactions Reports\u201d issued by Head, Legal & Compliance\/Country Money Laundering Prevention Officer
\n10. Generation of new business via sales promotions, out-marketing calls
\n& presentations & in-branch contacts.
\n11. To help in the implementation and observation of Health & Safety standards
\n12. 1st Backup for cheque book safe combination
\n13. Back up to TSM\u2019s vault door and safe keys and contents in strong room safe
\n14. 2nd Back up custodian for Custodian 1 captured card key.
\n15. 2nd Back up for emergency door keys
\n16. 1st Back up for independent review of daily excess reports and AML reports
\n17. Filenet checker
\n18. Custodian for Counter Cheque Book
\n19. 2nd Back up custodian for Key Register
\n20. Cover Note Back up Custodian and Drivesafe stickers<\/p>\n
\n\u2022 2-3 years solid and general banking experience
\n\u2022 Strong customer service orientation
\n\u2022 Salesmanship energy and drive
\n\u2022 Strong interpersonal and communication skills
\n\u2022 Strong supervisory skills
\n\u2022 Excellent presentation skills
\n\u2022 Good appreciation of credit
\n\u2022 Sound PC skills
\n\u2022 Knowledge of competitors
\n\u2022 Understanding of economic trends
\n\u2022 Sound knowledge of bank\u2019s products
\n\u2022 Sound knowledge of banking practices and theories
\n\u2022 Ability to plan and implement local sales promotion programs<\/p>\n
\nYou can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:
\n– You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role<\/p>\n
\n– We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application<\/p>\n