{"id":12234,"date":"2014-11-26T06:39:31","date_gmt":"2014-11-26T06:39:31","guid":{"rendered":"https:\/\/joblistghana.com\/?p=12234"},"modified":"2016-05-10T07:34:37","modified_gmt":"2016-05-10T07:34:37","slug":"reputable-bank-recruiting-customer-service-officers-ghana","status":"publish","type":"post","link":"https:\/\/joblistghana.com\/reputable-bank-recruiting-customer-service-officers-ghana.html","title":{"rendered":"Reputable Bank Recruiting Customer Service Officers in Ghana"},"content":{"rendered":"

A reputable financial company needs the services of qualified personnel for the following position:- Customer Service Officer<\/strong><\/p>\n

Purpose of the Job:<\/strong><\/p>\n

\u2022\u00a0\u00a0 Answer basic customer inquiries via telephone regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy polices
\n\u2022\u00a0\u00a0 You are also to ensure quality assurance in the branch in terms of service and appearance<\/p>\n

Essential Functions and Responsibilities<\/strong><\/p>\n

\u2022\u00a0\u00a0 Assist customers with routine account related requests<\/p>\n

1)\u00a0 Fund transfer
\n2)\u00a0 Inquiries about bank deposit products and service charges
\n3)\u00a0 Inquiries about ATM and Debit Card usage and limits
\n4)\u00a0 Inquiries about checking and savings accounts transactions
\n5)\u00a0 Inquiries about funds availability
\n6)\u00a0 Check verification requests by third parties<\/p>\n

\u2022\u00a0\u00a0 Research and resolve customer problems, acting as the customer liaison between other company departments when necessary
\n\u2022\u00a0\u00a0 Cross-sell company products and services based on customer needs, in accordance with the company\u2019s program standards
\n\u2022\u00a0\u00a0 Perform customer requested research, including printing statement and cheque copies
\n\u2022\u00a0\u00a0 Contact customer to notify booklets\/id cards\/ATM cards are ready for pick up at the branch
\n\u2022\u00a0\u00a0 Act as backup to the safe \/ vault in the absence of the operations officer
\n\u2022\u00a0\u00a0 Assist the operations Officer by verifying the accuracy of clients documents and information
\n\u2022\u00a0\u00a0 Ensure the daily submission of the CSO Report by close of day
\n\u2022\u00a0\u00a0 Undertake other lawful duties as may be assigned by immediate manager<\/p>\n

Qualification Required & Experience<\/strong><\/p>\n

\u2022\u00a0\u00a0 Minimum of Diploma in Business Studies (DBS) or HND in Accounting or Marketing
\n\u2022\u00a0\u00a0 Must have at least one year experience in a similar role
\n\u2022\u00a0\u00a0 Must be computer literate
\n\u2022\u00a0\u00a0 Must be willing to work for long ours<\/p>\n

Location:<\/strong> Accra<\/p>\n

All interested persons should send their CVs to:-<\/p>\n

mtemploy@gmail.com<\/strong><\/p>\n

Closing Date:<\/strong> 28 November, 2014<\/p>\n","protected":false},"excerpt":{"rendered":"

A reputable financial company needs the services of qualified personnel for the following position:- Customer Service Officer Purpose of the Job: \u2022\u00a0\u00a0 Answer basic customer inquiries via telephone regarding interest…..<\/p>\n","protected":false},"author":1,"featured_media":9973,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[31],"tags":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/joblistghana.com\/wp-content\/uploads\/jobs.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2nO32-3bk","_links":{"self":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/12234"}],"collection":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/comments?post=12234"}],"version-history":[{"count":0,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/posts\/12234\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media\/9973"}],"wp:attachment":[{"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/media?parent=12234"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/categories?post=12234"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/joblistghana.com\/wp-json\/wp\/v2\/tags?post=12234"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}